Customer Service Representative

A local coffee-delivery company is hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers & managing phones and emails.

Customer Service Representative Responsibilities :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements :

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Phone / email skills & etiquette.
• Experience working with customer support. Monday - Friday : 7 : 00am until 5 : 00pm

Pay Rate : $17 per hour

Compensation / Pay Rate (Up to) : $17.00 - $17.00 Per