Job description
CSR - Customer Service Representative job
We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities (but not limited to):

• Manage large amounts of incoming calls
• Responding to emails
• Data entry (Helping customer place there order)
• Navigating 5 different sales channels
• Generate sales leads
• Approve customers account
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skill Requirements (but not limited to):

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills verbally and written
• Good interpersonal and organization skills
• Ability to multi-task, prioritize, and manage time effectively
• Associates Degree
• Must be able to compose professional emails to customers
• Self-motivated, work well with a team and independently

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

COVID-19 considerations:
To keep our customers and employees safe, we require that you wear a mask while you are in the office. Customers will all be wearing masks and gloves when entering the showroom.
Education:

• Associate (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person