Description

Overview
Our team of dedicated professionals is looking for a Director of Alternative Dispute Resolution (ADR) Services to work with us in San Francisco, CA.

You will be responsible for delivering ADR case management services, and assisting in the development and promotion of AAA's services. You will also have the option to work on a hybrid basis, generally two days per week on-site. 

The annual salary range is $90,400 - $95,650, with an annual incentive opportunity targeting 10%.
Named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefits.Responsibilities

• Serves as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the VP.
• Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discretion.
• Advises arbitrators on procedural hearing management and related issues.
• Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA’s ADR services in a timely manner.
• Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of services.
• Helps recruit panel members consistent with AAA’s Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and needs.
• Reviews and tracks trends regarding the regional markets where we provide our services.
• Plays a vital role in the regional legal, business and ADR communities, with a focus on being a resource to facilitate the resolution of disputes and to promote the overall use of AAA’s ADR services.
• Assists with arbitrator training programs, education programs/conferences and elections as necessary.
• Ensures confidentiality of case information and case records; adheres to the AAA’s information security and data privacy policies, procedures, and practices.
• Demonstrates regular, reliable, and predictable job attendance.
• Attends on-site and in-person meetings and training sessions.

Education & Experience: Bachelor’s degree required in business, legal, or related discipline, Law Degree preferred; and 3-5 years of work experience in legal or related industry and/or court system; or an equivalent combination of education and work experience.

Language Skills: Ability to read and interpret documents such as legal files, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers, arbitrators, mediators or employees of the organization.

Communications Abilities: (Verbal) Expresses oneself clearly in conversations and interactions with others; tailors speech to the level and experience of the audience; uses appropriate grammar and choice of words; expresses ideas in a concise, organized manner; maintains eye contact when speaking with others; (Written) Expresses oneself clearly and concisely in writing; tailors written communications to effectively reach an audience; uses graphics and other aids to clarify complex or technical information; spells correctly; writes using concrete, specific language; uses punctuation correctly; writes grammatically.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.

Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPoint.

Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferences.

The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local laws.