Description

JOB SCOPE: As a member of the CCBHC team and under the supervision of the Recovery & Support Supervisor, the Case Manager is responsible for addressing all member needs, including developing/updating care plans. The Case Manager must be skilled in engagement, advocacy, crisis intervention and stabilization, and developing community linkages. The Case Manager is required to provide services both in the office and in the community, to ensure that a consumer’s needs are met. The Case Manager will work with community agencies/health care providers and others on the behalf of individuals to ensure access to services needed to improve their ability to function in the community and increase wellness self-management. CCBHC Case Manager is responsible for participating in mobile crisis team, with rotating on-call coverage to respond to community-based crises outside of clinic operating hours.

ESSENTIAL FUNCTIONS: Responsibilities include but are not limited to the following:

• Maintains a caseload of CCBHC consumers to provide supportive case management services.
• Engages consumers in the office and the community regarding their mental health, substance use, and other service-related needs and completes documentation in accordance with agency standards.
• Provide services to assist consumers with addressing mental health, substance use, medical needs, housing, benefit entitlements, vocational or employment services, and more.
• Remind consumers of scheduled appointments with CCBHC and outside providers. Escorts consumers to required appointments and provides advocacy, when needed.
• Monitor member entitlements, insurance, and other benefits to ensure they remain active and in place.
• Conducts and completes assessments on or with consumers and other evaluations or surveys as required by the program standards.
• Participates in the development of the care plan for consumers.
• Documents all contact with consumers in the electronic case record in a timely manner.
• Provide outreach to consumers who are at risk of being lost to care to facilitate continued engagement in treatment.
• Provides crisis intervention services, de-escalation, and stabilization in the office and in the community.
• Completes incident reports and follow-ups, including providing ongoing monitoring of high-risk consumers.
• Arranges and conducts case conferences with consumers and all relevant service providers to address consumers’ challenges in improving ADL, functional skills, psychiatric stability, and overall self-sufficiency.
• Responsible for emergency on call after hours coverage for the Crisis Team.
• Prepares written correspondence and notifications on consumer related issues.
• Participates in CCBHC staff meetings.
• Performs other duties, consistent with the goals and objectives of the program, as directed by CCBHC or PCMH Administration.

Schedule Shift: Monday-Friday 9AM to 5pm

Salary: $50,000 Yearly

Qualifications

KNOWLEDGE:

• Foothold Awards
• Microsoft Office
• Federal & New York State entitlements (SNAP, SSI, HASA, etc.)
• NYC HRA Coordinated Assessment and Placement System.
• Knowledge of community resources available to the population served.

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SKILLS AND ABILITIES:

• Excellent oral and written communication skills
• Ability to multitask.
• Well organized with attention to detail
• Ability to effectively manage time
• Strong engagement and advocacy skills.
• Excellent interpersonal skills.
• Ability and willingness to travel regularly, in some instances with clients, to many locations using various modes of reliable and safe transportation.
• Ability to work with multiple electronic medical records.
• Ability to use good judgment in seeking supervisory assistance when appropriate.

EDUCATION AND EXPERIENCE:

• Bachelor’s Degree required, preferably in a Human Service Field.
• At least one year of experience working in human services with individuals with serious mental illness.
• Must be outcome oriented in a fast-paced environment with deadlines.