As a Customer Service Representative (CSR I) within the P&C Processing Support Team, you will join a group dedicated to delivering exceptional customer service. This role is essential for maintaining Poms’ high service standards, requiring close collaboration with clients, insurance carriers, and team members to ensure optimal coverage and support.

What You’ll Do:

• Issue Certificates of Insurance and Evidence of Property forms promptly.
• Manage the ordering of loss runs from carriers.
• Download and upload policies, quotes, and proposals for policy checking, ensuring accuracy in premium, rating, and coverages.
• Process driver and vehicle additions, deletions, and changes on auto policies, including assistance of Auto ID cards.
• Review endorsements to ensure policy changes align with requests in the Agency Management System (AMS).
• Ensure accurate and efficient completion of all assigned tasks within established time frames.
• Adhere to agency procedures and uphold agency standards consistently.

What You’ll Need to Succeed:

• High school diploma or GED required; A college degree is preferred.
• Proficiency in multi-tasking, follow-through, and follow-up.
• Prior customer service experience preferred.
• Preferred to be licensed as a Property and Casualty agent per state requirements or willing to become licensed within 60 days of hire.
• Exceptional interpersonal skills, professionalism, and effectiveness demonstrated in stressful situations and under deadlines.
• Excellent communication skills, both verbal and written.
• Effective collaboration in a team environment, with strong self-starting capabilities under minimal supervision.
• Ability to prioritize and execute items promptly, fostering productivity and teamwork.
• Genuine willingness to learn, coupled with intuition, resourcefulness, and coachability.
• Analytical approach to tasks, applying strong problem-solving skills for effective and efficient outcomes.
• Positive teamwork with coworkers and maintenance of a driven, goal-oriented approach.
• Proficiency in Microsoft Office suite.
• Desire to learn and attain proficiency in standard insurance coverages, including Commercial General Liability, Worker’s Compensation, Commercial Automobile Liability, and Professional Liability.

What Poms & Associates Offers You:

• Comprehensive health, dental, and vision coverage
• Flexible Spending Accounts (FSA) traditional and dependent care
• Supplemental Insurance including Short Term Disability, Long Term Disability, Long Term Care, and Basic Life and Accidental Death & Dismemberment insurance
• 401(k) retirement plan with Poms making a Safe Harbor PS of 4.5% of your eligible compensation, whether you contribute or not
• Worldwide Travel Assistance Program
• Vacation Time
• 3 Floating Holidays
• Sick Leave
• Observed Holidays
• Paid Leave (Jury Duty, Volunteer Time off, Disability, Parental Leave, etc.)
• Employee Assistance & Employee Discount Programs
• Designation course reimbursement

Please note that these are just some potential examples and the specific benefits and perks offered may vary based on the position and location.

Compensation:

Salary range between: $18.00 - $20.00/hr – may be eligible for additional discretionary bonus.

Compensation will be determined by a number of factors including educational background and experience.

About Poms & Associates:

At Poms & Associates, we redefine the insurance experience by offering innovative solutions for both business and personal insurance needs. With decades of experience and expertise, we are dedicated to helping clients stay protected and prepared. We believe that knowledge is the key to effective insurance and that proactive risk management is the smartest way to insure.

For more information about the company, please visit our website: https://www.pomsassoc.com/

Poms & Associates provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Poms & Associates complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Work setting:

• In-person

Application Question(s):

• Why do you think you would be a good fit for the role? (3 sentences)

Ability to Commute:

• Logan, UT (Required)

Work Location: In person