We are seeking full and part-time employees who are committed to providing our customers with exceptional support and a positive, helpful experience. You will help our customers place online orders, troubleshoot payment processes, and check order statuses. Our customers contact us through emails and phone calls, so strong verbal and written articulation skills are essential. The ideal candidate is committed to providing excellent customer service and displays a positive attitude when interacting with customers and employees.

Key Responsibilities

• Provide a positive customer experience with fair, friendly, and courteous service
• Resolve customer issues and answer questions
• Respond to emails and other inquiries in a timely and professional manner
• Answer inbound customer phone calls
• Outbound phone calls to customers regarding online orders
• Familiarize yourself with internal company systems and procedures
• Navigate the order process to assist the customer
• File and manage claims with UPS and USPS
• Collaborate with different teams company-wide to ensure clear communication and work efficiency
• All other assigned projects and responsibilities

Qualifications

Required

• Strong attention to detail
• Able to effectively work with a team
• Maintain composure during high-stress situations
• Strong verbal and written articulation skills
• Able to work effectively with minimal supervision
• Proactive mindset and work ethic

Helpful

• Spanish language proficiency
• E-commerce experience
• Retail experience
• Customer service experience
• Amazon Seller Central experience

Job on location

Full or Part-Time

Job Types: Full-time, Part-time

Pay: $13.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Split shift

Weekly day range:

• Every weekend
• Monday to Friday
• Rotating weekends
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person