Job responsibilities:

• Deescalate customers and find resolutions for complex issues

• Build genuine rapport with people and effectively assist customers with confidence, professionalism, and empathy.

• Must be willing and able to offer customer savings incentives for our Partner Insurance Agency, Solar and NRG,andcustomer referral programs. (Disclaimer: You will not be required to sell insurance)

• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.

• Retain new and end-of-term customers through resolving customer issues and renewal offers by utilizing active listening and effective sales and communication techniques.

What will make you successful:

• Sales and communication skills (or a desire to learn these skills)

• Strategic minded, Self-Motivated, and consistently excellent

• De-escalation skills

• Passion for providing quality customer service

• Verbal and written communication skills

• Computer Savvy (Ex. 40 WPM, ability to navigate different/new software).

• Well-versed in smart home technology and the products that we offer

Minimum Requirements:

• Must be able to reliably commute to our Logan, UT office

• Must be at least 18 years old

• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department

• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)