Job Description

**Looking for an experienced patient care coordinator/medical receptionist for our Walnut Creek location. This position is responsible for handling an extremely busy office environment with a heavy patient load

**Covid Vaccinations are required.**

DUTIES AND RESPONSIBILITIES:

• Answering Phones, assisting patients over the phone, and directing calls.
• New patient intakes for Physical Therapy, Massage, and Wellness Services and scheduling appointments.
• Greeting patients, checking patients in, collecting copayments/service charges owed, and directing them to where to go in the clinic.
• Patient chart/paperwork preparation, scanning, and filing
• Work as a team with other staff members in order to provide excellent customer service and teamwork.
• Assist patients in understanding how to complete forms and verify accuracy of patient form completion.
• Obtain authorization for treatment and enter information in the computer system.
• Obtain patient’s insurance benefits with regards to physical therapy
• Respect patients' right to privacy and confidentiality.
• Maintain an orderly and professional working atmosphere.-
• Properly dressed according to the approved dress code.
• Adhere to guidelines concerning working hours and break periods.
• Demonstrate support to others by offering help.
• As a Team player able to come up with a solution to a problem perceived.
• Maintain professional standards and procedures ensuring compliance with applicable regulations and Company policies and procedures.
• Take all the necessary precautions to protect center assets and property against loss or waste through negligence or dishonesty.

Knowledge, skills and abilities.

• The ability to work under pressure and execute duties in a fast pace and high patient volume environment.
• Skill in using common office equipment, including computers and comprehensive knowledge of Word, Excel.
• -Skill in establishing and maintaining effective relationships with patients, other staff and the general public.
• -Strong ability for problem-solving and conflict resolution skills when handling patient complaints; refers patient complaints to appropriate designated personnel as needed.-Good telephone manners and etiquette.
• -Good oral and written communication skills in English.-Detail orientation and organization.
• Spanish speaking ability is preferred but not necessary.

We are looking for Candidates who embody the following:

• Positive Attitude, friendly, and professional
• Desire and ability to work and multi-task in a fast-paced busy environment
• Ability to prioritize tasks, follow directions accurately and meet deadlines
• Strong Computer Skills: Microsoft Word and Excel, email, Windows 10 (or similar)

Education:

• High school or equivalent (Required)

Hours/Availability: We are looking for a team member who can work Full Time 40 hours per week. Flexibility for scheduling is very helpful.

Starting Pay: $16- $20 (based on qualifications and experience)

In order to be considered for the position please submit the following:

• Cover letter/Statement of Intent-- Please include why you and the company would benefit from you holding this position (Please submit this within the text box marked 'Cover Letter'.)
• Resume -- Incomplete submissions cannot be processed.

While we appreciate your enthusiasm for the position, we ask you to refrain from contacting the office due to the high volume of patient calls received daily. Thank you for your interest in working for our company.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Life insurance
• Paid time off

Healthcare setting:

• Outpatient
• Private practice

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Experience:

• Customer service: 1 year (Preferred)
• Medical terminology: 1 year (Required)

Language:

• Spanish (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: In person