Planhat Planhat is a next-generation customer management system powering the new recurring revenue world. Founded in 2015, Planhat is fast becoming the tool of choice for the world’s most customer-centric businesses.

Planhat is seeking a highly organized and efficient operations associate to support our dynamic team. As an Ops associate, you will have an excellent opportunity to enter a fast phased international software company and learn the ropes from a highly experienced team. This role will play a crucial role in maintaining our internal systems, managing employee onboarding and offboarding, scheduling executive meetings, organizing company events, handling hardware management, and administering employee benefits. Your contribution will be essential in ensuring smooth and efficient operations within our fast-paced, global environment.

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Initial Responsibilities and Duties

Scheduling, coordinating and managing meetings, events

Manage calendars and schedule meetings for CEO and executive staff.

Coordinate, planning logistics for web-meetings and company or customer events. These meetings can happen in different parts of the world and be small or large internal or external events.

Internal Systems Management

Ensure that internal systems, including employee management systems are up-to-date and functioning efficiently.

Other operational projects

Drive ad-hoc projects that do not neatly fit within the organizational chart or that fall between departments or leadership areas of responsibility.
For example, company branded merch or oversee the distribution, maintenance and inventory of company hardware resources, help to administer employee benefit programs, coordinate onboarding or off-boarding process for employees or helping coordinating customer webinars

In this role, you’re reporting directly to our CEO but you're also working with other executives in the company. You are ambitious and you're based in LA or planning to move to LA.

What Planhat Offers

With this role, we are looking for dynamic and hardworking individuals who are eager to be a part of a fast-paced and innovative environment. We understand that growth and learning are crucial for both personal and professional development. That's why, for the right candidate, we offer growth opportunities.

Whether you're looking to deepen your expertise in software as a service, customer success management, software sales, marketing, support, technical account management or deepen your expertise in operations, Planhat is the place where your ambitions can take flight.

We believe in nurturing talent and providing the tools and support necessary for our team members to reach their full potential. This includes offering mentorship, ongoing training, and opportunities to work on impactful projects.

Planhat is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Benefits for US Employees

Flexible public holidays | We all celebrate different things in life— switch a public holiday for another day more aligned with who you are and what’s important to you.
Paid parental leave | Up to 6 months, pending tenure with Planhat. As with all of our other policies, it’s gender-neutral. Also applicable to adoptive parents.
Health insurance coverage | Medical, dental, vision, and life insurance—plans are available for your family, too.
Planning for the future | 401k options available.
PTO | 4 weeks of paid time off annually.

Skills & Requirements:

Competencies

Judgment: know when to raise a question, when to involve others, and when you can push the big red button
Business acumen: fluently understand all parts of business - where the world is heading, how to define use cases and competitive positions, and how to speak to a colleague, a user or customer.
Curiosity: Wanting to learn, to grow, to take on more responsibility
Drive: Strong drive and high standards
The basics: Expert in Google Suite tools (sheets, presentations and docs), excellent communication skills and comfortable in a start-up environment where change and ambiguity is the norm

About Us