Company DescriptionPilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.Job DescriptionThe purpose of this job is to develop and provide focus on customer relationships and administrative support of inside sales activities for fleet sizes less than 60.Provide support for accounts with the inside sales team that are with a fleet size of less than 60; perform administrative duties on accounts to include managing customer reporting and paperworkPlan customer phone calls by defining the objective and preparing questions to move customer towards the sales objectiveAssist the credit department to prepare for and resolve customer issuesDevelop a strong internal network and leverage cross-functional capabilities to effectively respond to customer needs. Collaborate with sales team to identify business opportunitiesAssist customers via phone and email with account support such as mobile fueling, International Fuel Tax Association tax reports, online portal, statement retrieval, and card issuesModel behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest levelEnsure all activities are in compliance with rules, regulations, policies, and proceduresComplete other duties as assignedQualificationsHigh school diploma or equivalent certificate requiredMinimum 1 year of corporate customer support work experience preferredSpecialized Knowledge Intermediate Microsoft Office skillsExperience with a CRM (preferred Salesforce), PRS leads and other company software preferredAbility to gain knowledge of fuel and trucking industryAbility to gain knowledge of company products and offeringsCompetencies Strong written and verbal communication skills; professional demeanor when communicating in person, by email or phoneAbility to prioritize, multitask and manage multiple projects successfully in a fast-paced and dynamic environmentStrong organizational skills with attention to detailAbility to communicate and interact effectively with different levels of the organization to negotiate, problem-solve, and complete projects.Ability to quickly learn new technology and use technology in all areas related to the roleSelf-motivated with the ability to work both independently and within teams in order to establish and meet deadlines, goals, and objectivesExcellent customer service skills with the ability to influence others and solve problemsAdditional InformationNation-wide Medical Plan/Dental/Vision401(k) Flexible Spending AccountsAdoption AssistanceTuition ReimbursementWeekly PayOnsite Gym All your information will be kept confidential according to EEO guidelines