279 Customer Support Representative Jobs in Dallas, TX
OrderMyGear is Hiring a Customer Support Representative Near Dallas, TX
Team OMG
OrderMyGear is the industry leader in technology for the team gear and promotional product space. OMG continues to push boundaries, shaping the future of group online commerce. We approach challenges as opportunities, and we are continuing to build a team of OMG’ers who work hard, welcome change, and live out our Magic.
So come join us at OMG! You can play a pivotal role in this rapidly changing industry as we scale our platform and improve the eCommerce experience for our clients and their customers
Our Magic
TEAM IS EVERYTHING
We Invest in Each Other
We Create Solutions
We Enjoy the Ride
EMBRACE IT. OWN IT. ALL IN.
Support @ OrderMyGear
The Customer Support Team regularly interacts with our users and troubleshoots any issues our customers might face via phone, email, and live chat. Our goal with Customer Support at OMG is to ensure we are responding efficiently to inquiries and assisting customers in understanding and navigating our software while maintaining top-tier customer support.
This role will require an in-office presence of at least 2 days a week.
Day in the Life
- Manage large amounts of incoming calls, emails, and live chat
- Handle customer concerns and provide appropriate solutions
- Identify and assess customer needs to achieve a high level of satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Work on other service-related projects as they arise
Must Haves
- A minimum of two (2) years experience in a phone-based customer support role and/or the equivalent in a customer service type role
- Excellent ability to clearly communicate through phone, email, and live chat
- High attention to detail with research and investigative skills
- Ability to multitask
- Able and willing to work from our headquarters in downtown Dallas, Texas
- Experience with Mac Operating systems, internet services, browser functions, and basic software applications
- SaaS experience a plus
OrderMyGear provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training
A Few of the Perks
- Competitive benefits & PTO
- 401(k) with employer match
- Paid parental leave
- Wholesale discount to name brands
- In-office benefits:
- Catered lunches & breakfasts
- Company happy hours and outings
- Casual office atmosphere & one block from Deep Ellum
- Fully stocked kitchen
- Commuter benefits
Job Summary
Full Time
$46k-61k (estimate)
05/01/2024
05/16/2024
ordermygear.com
Dallas, TX
100 - 200
Related Companies
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
