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GENERAL POSITION DESCRIPTION:
The Philadelphia Department of Public Health is seeking a Performance Management Analyst who will manage the operational performance of the City of Philadelphia SmarterU Learning ManagementSystem (LMS) and coordinate/track educational training activities for the health department as a whole. This role will report to the Director of Accreditation, Performance Management, and Quality Improvement and will support the department’s workforce development objectives.

SPECIFIC ACTIVITIES:

The Performance Management Analyst will act as the department’s internal consultant to deliver, track, and measure the performance of the department’s LMS in accordance with the department’s organizational objectives, as well as track trainings and educational activities that may be in addition to the LMS.

This will involve:
1) development, maintenance, and evaluation of e-learning content in the department’s LMS;
2) creating and managing user accounts;
3) troubleshooting and providing technical and/or user support;
4) collaborating with and supporting e-learning content developers throughout the department in preparing content for delivery through the LMS, and;
5) collaborating with training coordinators/staff to manage external training content and completion data for required training and educational activities.

The specific duties of this role include:
• Tracking/reporting trainings in the LMS
• Facilitating course enrollments across the department
• Facilitating course development and revisions in Articulate360 software
• Managing annual contracts and vendor relationships for SmarterU and Articulate360 software
• Creating and maintaining admin and end user system documentation
• Supporting new hire onboarding training needs (account creation, enrollments, tracking, etc.)
• Supporting ongoing employee training and professional development through the LMS
• Staying current with integrative software and systems to support LMS functionality
• Analyzing user and course data trends in the evaluation of departmental training needs
• Identifying, evaluating, and promoting training content appropriate for inclusion in the LMS
• Assisting with information management of required departmental trainings in addition to the LMS

REQUIRED QUALIFICATIONS:

Knowledge/Technical Skills:
• Strong communication and writing skills
• Systems thinking/analytical mindset
• Experience with educational or instructional design
• Customer service-oriented
• Project management experience
• Proficiency in Microsoft Office Suite
• Working knowledge of learning management systems (experience with SmarterU a plus)
• Experience with e-learning integration software (Articulate360 a plus)
• Working knowledge of business analysis techniques (i.e., gathering business requirements)
• Experience navigating complex organizations with a wide range of training needs

Personal Skills/Characteristics:
• Critical and collaborative thinking
• Ability to understand process data and related concepts
• Observant and patient
• Organized and detail-oriented
• Curious and inquisitive, with investigative abilities
• Ability to explain technical instructions/concepts to a non-technical audience
• A self-starter with the flexibility to work as an individual contributor or as part of a team
• Ability to successfully engage with staff at all levels

Education/Relevant Experience:
• Completion of a bachelor’s degree program at an accredited college or university in educational or instructional technology/design or a related field.
• Two to three years of relevant experience. Coursework and/or certifications related to learning management system administration a plus.

OR

• Any equivalent combination of education and experience determined to be acceptable by the Department of Public Health.

SALARY:
• Salary is around $55,000 and is commensurate with experience and qualifications.

QUALIFIED APPLICANTS:

If you are interested in applying for this position, please send a cover letter and resume to Crystal Brown, Director of Accreditation, Performance Management, and Quality Improvement at: crystal.b.brown@phila.gov. Please be sure to include “Performance Management Analyst” in the subject