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Job Description: Pet Host Lead (Customer Service Supervisor)
Company Overview: Our Pet Resort is part of a larger company called National Veterinary Associates (“NVA”) that is made up of over 1000 locations of veterinary hospitals and pet resorts. This is exciting as NVA has dedicated resources to growing our business and your role. The pet resorts industry is growing at a rapid pace and so is NVA. We are proud to be a part of this growing business!
Position Overview: At our resort, we believe in the mission of “Pet Lovers Delighting Pet Lovers” and we demonstrate this through being Playful, Passionate, Personal and Professional. A successful candidate will have at least 1 year of supervisor or equivalent experience that includes the oversight and motivation of staff members, quality assurance of the facility, and an upbeat, positive personality. Animal experience is preferred. We are busiest on the weekends and holiday time frames so you must be available for most of these. We offer a competitive wage based on experience, employee incentives, health and dental insurance, and a fun, fast paced work environment. If you have a love of animals and are a dedicated, high energy employee with management or supervisor experience, we may have the perfect job for you.
A Day in the Life: You come to work daily with a smile on your face and are excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!
Pet Host Lead Requirements:
Daily Responsibilities:
Work with a team who all exemplify these qualities:
Equal Employment Opportunity
PetSuites is the leader of the pack in pet resorts offering exceptional services for both dogs and cats, ranging from boarding and daycare to grooming and training. Our trusted team of professionals delivers memorable experiences with personalized service in fun, convenient, and modern spaces.
Part Time
Consumer Services
$36k-42k (estimate)
02/03/2024
04/21/2024
petsuitesofamerica.com
CALABASAS, CA
100 - 200
2000
GREG HARTMANN
<$5M
Consumer Services
The job skills required for Host Lead(Customer Service Pet Supervisor) include Customer Service, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Host Lead(Customer Service Pet Supervisor). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Host Lead(Customer Service Pet Supervisor). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Host Lead(Customer Service Pet Supervisor) positions, which can be used as a reference in future career path planning. As a Host Lead(Customer Service Pet Supervisor), it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Host Lead(Customer Service Pet Supervisor). You can explore the career advancement for a Host Lead(Customer Service Pet Supervisor) below and select your interested title to get hiring information.