Overview

The Accounts receivable Specialist is responsible for all activities associated with the collection of receivables within established guidelines.

Responsibilities

The Company reserves the right to add to, delete, change or modify the essential duties and responsibilities at any time. All work is to be completed with minimum supervision and in accordance with Company standards. Other duties may be assigned.

• Monitors accounts receivable summary for delinquency through related reports on a daily basis.
• Researches and responds to all accounts receivable inquiries in a prompt manner.
• Participates in weekly conference call with sales partners and discusses resolution of outstanding customer delinquency issues.
• Initiates appropriate collection activity via past due notices, telephone, and email correspondence.
• Recommends accounts for collection escalation to credit manager.
• Initiates, tracks and maintains all records/files associated with collection activities for each account to include negotiated payment schedules, telephone call documentation and collection letters.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Ensures company adherence to credit policies and procedures for consistent handling of collection matters to maintain good customer relations.
• Notifies customers of non-sufficient fund checks, arranges for an alternative method of payment with sales and assesses charges to accounts.
• Receives and responds to credit and collection related inquiries in a prompt manner.
• Processes customer credit applications and provides to credit manager for approval.
• Maintains all records and files and backup documentation related to accounts receivable.
• Maintains accurate customer information in database according to company procedures.
• Creates and maintains proper response letters on computer for various incoming correspondence.
• Prepares and posts cash receipts to customer accounts on a daily basis and notifies concerned parties of payments received.
• Researches discrepancies and debit memos to accurately process, issue and post credits/debits to customer accounts as necessary.
• Reconciles, researches and follows up on payment discrepancies on customer accounts.
• Research and resolve customer disputes.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Ability:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations, to customers, clients, and other employees of the organization.

Math Ability:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills:

To perform this job successfully, an individual should have knowledge of word processing software, spreadsheet software, accounting software and internet software.

Education/Experience:

High school diploma or general education degree (GED); and two to four years related experience or training; or equivalent combination of education and experience.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to work while sitting; use hands; and reach with hands and arms; talk and hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

EOE