At Percepta, we bring first-class service across each market we support. As an Outbound Sales Representative working on-site in Melbourne, Florida , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing 
The Outbound Sales Representative will recommend, quote and exchange product knowledge with customers while identifying and handing sales opportunities. The Outbound Sales Representative will quickly provide answers, consulting on products or resolving issues for customers. Outbound Sales Representatives will be reaching out to targeted business leads via phone and email. Each will be responsible for completing the sales process from end to end and carry a monthly sales target.

During a Typical Day, You’ll

• Achieve assigned revenue quotas though high close rate and add-on sales.
• Provide professional customer service for outbound sales calls from commercial, public sector or consumer customers.
• Maintain strong knowledge of products and brand.
• Recommend, negotiate, quote and close sales.
• Effectively handle calls from existing customers while identifying and handling all sales opportunities start to close.
• Conduct daily research of business prospects.
• Meet or exceed minimum daily OB contact target.

What You Bring to the Role

• High school diploma or equivalent
• Minimum of 1 year of experience in sales, selling a product
• 6 months or more of Customer Service experience
• Optional: Bilingual - Fluent in English and Spanish or French (both written and verbal)
• Ability to achieve targets and close sales
• Strong business acumen
• Able to manage client relationships
• Able to work in a team environment
• Excellent verbal and written communication
• Comfortable in digital and voice channels
• Passion and experience in negotiation to close a sale
• Ability to handle objections and rebuttals while quickly adjusting to customer concerns.
• Able to work with minimal supervision

What You Can Expect

• Pay rate of $18.25 per hour incentives to earn up to 20% of base pay; Bilingual employees will receive a rate of $20.25 per hour (inclusive of base pay of $18.25 per hour $2.00 per hour premium for the bilingual Spanish/French skill)
• Hours of Operation: 4:00 PM - 12:00 AM. Shift differential of $1.00/hr. beginning at 8:00 PM.
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

About Percepta 
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.

Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:

Culture of Service – to be treated like you are the customer from day one 

Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions

Respect – a team that is accountable, dependable and gives you their full attention

Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization

Career Growth – lots of learning opportunities for aspiring minds

Diversity – be a part of our growing diverse and community-minded organization that is all about having fun!

Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer.

Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.