The Outbound Sales Manager develops standards and monitors metrics and targets for call volume, sales, and timeliness. Manages outbound call center operations and agents that sell products or services to new and existing customers. Being an Outbound Sales Manager sets and communicates operational policies and procedures. Implements sales and product training to ensure staff is updated on product and service offerings and upsell techniques. In addition, Outbound Sales Manager may require a bachelor's degree. Typically reports to a director. The Outbound Sales Manager manages subordinate staff i ...n the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. Working as an Outbound Sales Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes.More Show Less
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Overview. Abacus. is currently seeking a Contact Center Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our. Contact Center Manager - Lead Generation. will develop and implement strategies to maximize revenue opportunities through the call center, and to generate sales opportunities for Abacus technicians. This role will lead a team of special...