1 Helpdesk Technician Job in Reno, NV
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People Make Us is Hiring a Helpdesk Technician Near Reno, NV
The role of Help Desk Support Specialist I (CW) is to help employees with all facets of the corporate computing environment. The Analyst must combine an understanding of Macintosh & Windows with firsthand experience.
Responsibilities
- Troubleshoot software, hardware, and connectivity issues in person & remotely via virtual support (phone/chat)
- Troubleshoot video conference issues
- Ability to understand & articulate the root cause of customer issues.
- Log all Service Desk contacts into the Incident Management System (ServiceNow)
- Familiarity with encryption and security tools and triaging within this environment.
- Assist customers in gaining access to various systems and servers.
- Provide support for remote employees using AppStream environments, VDI machines, and Avaya/Cisco telephony.
- Set up and maintain shared mailboxes/distribution lists in Exchange Management Console/Exchange Admin Console.
- Deploy/patch software using Casper and LANDesk technologies.
- Communicate call trends and challenges in team meetings.
- The ability to take on small projects from start to finish
- Knowledge Base and process documentation skills.
- Work closely with the team to resolve or properly close aging tickets.
- Take ownership of employee issues and follow up on the status of the problem on behalf of the user and communicate progress in a timely manner.
- Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Requirements
- 2-3 years of Service Desk or Desktop Support experience for both PC and Mac required
- Experience working with multiple customers face to face in a 'Walk Up Bar' type of corporate environment and virtual support via phone/chat
- Experience with installation, upgrade, and maintenance of software, hardware, and peripherals.
- Strong interpersonal/communication skills with the ability to communicate with technical and non-technical users effectively
- Passionate about providing excellent customer service and follow-thru to completion
- Familiarity supporting Mac OS X & Windows 7/10
- Good problem solving, diagnosis and troubleshooting skills
- The ability to work under pressure in a fast paced environment is a must
- Familiarity with wired and Wi-Fi Networking with Windows Active Directory Familiarity with Exchange, AD, Software Distribution Systems, and related technologies
- Familiarity with Video Conferencing support and communication technologies such as Jabber, Blue Jeans, Zoom is a plus
- Working knowledge of collaboration tools such as Slack, Box, Google Suite
- Familiarity with ticketing systems such as Service Now or similiar
- Strong mobile support (Android, iOS, etc) experience Ability to work independently and within a team
- Thank You, I look forward to connecting with you!
THANK YOU for your time,
Penny Meinert
Senior Recruiter/Veteran Programs
3100 W. Ray Road Suite 201 Chandler, AZ 85226
(602) 838-4141 | Penny.Meinert@PeopleMakeUS.com
www.PeopleMakeUs.com
Job Summary
Full Time
$50k-62k (estimate)
03/25/2024
05/16/2024
The job skills required for Helpdesk Technician include Troubleshooting, Customer Service, Service Desk, Problem Solving, Active Directory, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Technician positions, which can be used as a reference in future career path planning. As a Helpdesk Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Technician. You can explore the career advancement for a Helpdesk Technician below and select your interested title to get hiring information.
If you are interested in becoming a Helpdesk Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Helpdesk Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Helpdesk Technician job description and responsibilities
Help desk technicians need a deep understanding of computer hardware and software.
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An help desk technician is a professional who provides technical support and assistance to customers, whether on the phone or in person.
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Held desk technician must be customer-oriented and patient to deal with difficult customers.
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will be able to answer queries on basic technical issues and offer advice to solve them.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Helpdesk Technician jobs
Determining the best solution based on the issue and details provided by customers
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
01/25/2022: El Paso, TX
Proven experience as a help desk technician or other customer support role.
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Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
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Step 3: View the best colleges and universities for Helpdesk Technician.
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