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POSITION SUMMARY :
Provide premier customer service greeting guests, giving appropriate information, direction or assistance according to hospital policies and procedures.
These areas pledge to support and advance the Mission and the Vision of the department to deliver superior service through excellence in personal performance and a commitment to continuous process improvement.
HOURS : This position is located in Lancaster, PA. This is a Full-Time 1.0 FTE (40 hours weekly). Shift 8am-4 : 30pm Monday- Friday No weekends, No holidays.
ESSENTIAL FUNCTIONS : Qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties :
Proactively approach all guests to provide an exemplary first impression of the hospital and create a warm and welcoming environment.
Greet guests with a smile and eye contact.
Notify appropriate personnel to insure that corrective action is taken, as necessary.
SECONDARY FUNCTIONS : The following duties are considered secondary to the primary duties listed above :
JOB REQUIREMENTS
MINIMUM REQUIRED QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
COGNITIVE REQUIREMENTS
Attention / Concentration :
The position requires the ability to attend to more than one aspect of a situation simultaneously. It is highly likely that multiple task demands are going to be required of the individual at the same time.
New Learning and Memory :
Job demands are only moderately routine and predictable. Minor changes may occur which require the individual to be able to understand and carry out detailed but uninvolved instructions.
Problem Solving, Reasoning and Creative Thinking :
The position deals with issues or problems that often require thoughtful reasoning before arriving at approaches or solutions.
Some independent thought, planning or origination of options and solutions is necessary. The individual must have the ability to apply principles of reasoning and problem solving to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
APTITUDES : The following are essential requirements of the position in relation to job-worker situations. These items describe how a worker must adapt, adjust, conform or act :
Repetitive work : Ability to continuously perform the same type of work for extended periods of time, according to set procedures, sequence or pace.
Variety and change : Ability to perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure involving significant differences in technologies, techniques, procedures, environmental factors, physical demands, or work situations.
Communication : Ability to exchange information with others clearly and concisely; to present ideas, facts and technical information.
Interpersonal relations : Ability to maintain relationships that facilitate task accomplishment; to cooperate and resolve conflicts;
to recognize needs and be sensitive of others.
EQUIPMENT USAGE REQUIREMENTS
Equipment / Tools : Computer, Phone, Copier, Printer, Fax, Office Supplies
Software : Microsoft Office Products, SMS system
PHYSICAL REQUIREMENTS
Rarely 0-10%; Occasionally 11-35%; Frequently 36-70%; Continuously 71-%
Body Position / Movement :
Lifting : Degree of physical exertion is :
Heavy, exerting up to 50 pounds of force occasionally, and / or up to 20 pounds of force frequently, and / or up to 10 pounds of force constantly to move objects.
Sensory Abilities specifically required :
PHYSICAL ENVIRONMENT
WORKING CONDITIONS : Exposure to hazardous conditions / materials is negligible.
This job description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job.
The percentages of time spent performing job duties are estimates, and should not be considered absolute. The incumbent shall perform all other functions and / or be cross-trained as shall be determined at the sole discretion of management, who has the right to amend, modify, or terminate this job in part or in whole.
Incumbent must be able to perform all job functions safely.
Benefits At A Glance :
PENN MEDICINE LANCASTER GENERAL HEALTH offers the following benefits to employees :
Tuition Assistance at The Pennsylvania College of Health Sciences
Disclaimer
PENN MEDICINE LANCASTER GENERAL HEALTHis an Equal Opportunity Employer, committed to hiring a diverse workforce. All openings will be filled based on qualifications without regard to race, color, sex, sexual orientation, gender identity, national origin, marital status, veteran status, disability, age, religion or any other classification protected by law.
Last updated : 2024-05-24
Full Time
$27k-36k (estimate)
05/26/2024
08/23/2024
The job skills required for Guest service representative include Customer Service, Problem Solving, Microsoft Office, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest service representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest service representative positions, which can be used as a reference in future career path planning. As a Guest service representative, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest service representative. You can explore the career advancement for a Guest service representative below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.