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Pennsylvania Lumbermens Mutual Insurance Company
Position: Customer Service Representative Department: Service Center
Reports To: Customer Service Supervisor
Position Summary: The purpose of this position is to be the point of contact for our policyholders and brokers.
Essential Functions and Responsibilities:
1. Answer calls for all departments from the main customer service telephone number following company standards
2. Assist customers with general information about claims and underwriting
3. Handle internal and external billing inquiries for insurance premiums paid including assisting with e-payments and delinquency
4. Handling incoming e-mails sent to the Customer Service e-mail address
4. Log in all new business submissions
5. Set up all new claims that are called in, e-mailed or faxed
6. Obtain D & B reports
7. Process Loss Run Requests and direct brokers to the Producer Portal
8. Provide training to brokers on the Producer Portal
9. Handle outbound phone calls for potential weather relate claims
10. Provide backup support to other Customer Service Representatives to ensure company standards are met
11. All other duties as assigned
Knowledge and Skills:
1. Insurance experience preferable commercial insurance
2. Must obtain Property & Casualty Agent's license
2. Must participate in the Company’s continuing education opportunities
3. Proficiency in Microsoft software required
4. Comfortable working in paperless environment
5. Strong oral and written communication
6. Ability to work in fast paced and priority changing environment
7. Ability to work through difficult situations with customers
Physical Requirements:
1. Ability to communicate effectively by telephone
2. Ability to sit for extended periods of time and to move intermittently throughout the workday
Full Time
$34k-43k (estimate)
01/09/2024
05/02/2024
The job skills required for Customer Service Representative include Customer Service, Billing, Written Communication, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.