Purpose of the Position: Under moderate supervision supports the Company vision, mission, and strategic plan by providing telephone, internet and counter customers with product and service information, taking orders, and resolving product and/or service problems in an accurate and timely manner.

Essential Duties and Responsibilities: 

• Works towards service excellence by providing telephone and internet customers, both internal and external, with accurate and timely product and service information in accordance with Company standards.
• Accurately and in a timely fashion, enters customer orders in the database, verifying and communicating product availability and delivery information. Provides Account Application forms and forwards Account Application and Customer Inquiry forms to Accounting. To the best of the individual’s ability, reviews orders needing pricing.
• Within designated guidelines, resolves product or service problems by clarifying the complaint, determining the cause of the problem, offering alternatives and solutions to the problem, expediting correction or adjustment, and following up to ensure resolution. Fills out all Credit Inquiries electronically, following the Credit Inquiries Questioner process and attentively set all notes to customers Orders.
• Communicates effectively orally and in writing with internal and external customers, acting as a team player between customers, customer care associates and the rest of the Organization. Follows proper telephone and email etiquettes.
• Follows standardized work procedures, departmental processes, and Company guidelines.
• Maintains attendance at or above designated standards, is available to answer customer calls at assigned start time and works overtime when necessary and asked by manager

Notice to all applicants: ORS MEDCO is a drug-free workplace. Alcohol and drug misuse poses a threat to the health and safety of ORS MEDCO employees and to the security of the company's equipment and facilities. For these reasons, ORS MEDCO is committed to the elimination of drug and alcohol use and misuse in the workplace. Employees may be subject to drug screening if safety concerns arise or if reasonable suspicion is warranted.

Notice to third party agencies: ORS Medco does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruiting Agreement, ORS Medco will not consider or agree to payment for any referral compensation or recruiter fees. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, ORS Medco explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of ORS Medco.

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