95 Field Service Technician (FT) Jobs in Grand Rapids, MI
PEAK TECHNOLOGIES is Hiring a Field Service Technician (FT) Near Grand Rapids, MI
Position: Field Service Technician (Printers/Scanners/Etc.) $25 /hr
Responsibilities include, but are not limited to:
- Promote and produce the sale of service contracts, upgrades, parts, and billable labor revenue to meet established business goals and guidelines.
- Maintain proper and accurate inventory for the purpose of service and follow approved policies and procedures for Inventory Controls.
- Provide accurate and timely documentation that details field activity, expenses, time reporting, and other information as required.
- Provide exceptional customer service; ensure customer satisfaction is achieved when resolving customer/product issues and complaints.
- Provide prompt, effective, and continuous communication with customers and internal stakeholders about service call status, ETA’s and resolution status.
- Regularly interact and build strong relationships with internal and external customers.
- Develop a working knowledge of Corporate and Service Department procedures and policies.
- Installs, maintains, and repairs FHE (forms handling equipment)
- Takes ownership of position and proactively engages in coordinating and scheduling servicing activities based on regional demands and priorities.
- Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.
- Complies with all safety policies, practices, and procedures.
- Performs other duties/special projects as assigned.
- Technical background in electro-mechanical devices such as printers, kiosk/ATM devices, or equivalent experience.
- Associate Degree desired or 2-4 years of equivalent work experience in field service or similar industry
- Certification in information technology or process improvement training desired.
- Operates within division or department policy guidelines using nearly independent judgment in achieving assigned objectives.
- Reads and interprets documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Applies common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Escalates issues discovered while performing required tasks to minimize customer disruptions.
- Prioritizes and handles multiple tasks simultaneously almost always.
- Above basic computer skills and phone application skills using Microsoft Windows based programs is required.
- Self-starter and motivated to perform effectively during times of high demand.
- Ability to work from home with minimal supervision or guidance.
- Must have a valid driver’s license and maintain a safe driving record.
- Must be able to lift 75lbs without limitations or constraints.
- Be able to travel throughout the country.
- Be able to perform in high pressure environments.
- Critical physical effort consisting of continuously standing, bending, and handling equipment.
- Exposure to limited amounts of noise and paper dust.
- Home office with 90% daily travel and up to 20% overnight travel to customer sites nationally.
Job Summary
Full Time
Consumer Services
$51k-66k (estimate)
10/20/2023
05/16/2024
peaktech.com
COLUMBIA, MD
200 - 500
1981
Private
JULIANN LARIMER
$50M - $200M
Consumer Services
Related Companies
About PEAK TECHNOLOGIES
Peak-Ryzex is a Maryland-based company that offers supply chain automation, inventory management and workforce solutions for industries such as retail, logistics, and medical.
The job skills required for Field Service Technician (FT) include Field Service, Installation, Customer Service, Preventative Maintenance, Customer Satisfaction, ATM, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician (FT). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician (FT). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Field Service Technician (FT) positions, which can be used as a reference in future career path planning. As a Field Service Technician (FT), it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician (FT). You can explore the career advancement for a Field Service Technician (FT) below and select your interested title to get hiring information.
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