The Field Service Support Technician performs a mix of both equipment installation, commissioning, repair, and maintenance services at customer locations as well as in-house phone, email, and Remote Assist technical support to customers and Baker Perkins Field Service Technicians. This position must maintain and promote good relationships between Baker Perkins and the customer.

Qualifications:

• The ability to communicate verbally and in writing with customers and internal team members on a technical and commercial level.
• Understanding of electro-mechanical systems, electrical control systems and mechanical systems. Basic understanding of thermal dynamics to support oven applications, preferred.
• Understanding of cookie, cracker, and confectionary equipment operations (preferred, not required).
• Ability to write and edit PLC programs.
• Ability to troubleshoot equipment problems both at the machine and remotely.

Education and experience:

• BS Engineering or 2-year Technical School with 3-5 year’s related experience in electrical and/or maintenance
• PLC training and experience
• Proficiency in Spanish is a plus
• Position requires up to 50% travel

An Equal Opportunity Employer

Job Type: Full-time

Experience level:

• 3 years

Schedule:

• 8 hour shift

Application Question(s):

• What are your pay expectations?
• Will you now or in the future require sponsorship?

Education:

• Associate (Required)

Experience:

• PLC: 1 year (Required)
• electrical: 3 years (Required)
• Maintenance: 3 years (Required)

Ability to Relocate:

• Grand Rapids, MI 49512: Relocate before starting work (Required)

Willingness to travel:

• 50% (Required)

Work Location: Hybrid remote in Grand Rapids, MI 49512