Field Service Technician

*Must be located in the following Wisconsin, Illinois, Indiana, Michigan area and within one hour of major airports.
Job Category – Full-time
Work Model - Remote due to travel service schedule
Experience Level - Associate
Annual Salary Range – 50k – 85k
Travel – 95% Travel Required

Company Overview
Founded in 1992, Our client grew to the market leader for metal cutting and forming machines in the United States. They are world class in knowledge and are dedicated to exemplary service to our customers.

Job Description and Responsibilities
The field service technician is responsible for helping clients install, repair, and maintain equipment. This position is a member of the service department. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They will work closely with the sales team to meet customer needs. This position must be customer oriented. The duties as described below represent the majority of the position’s requirements, however due to the dynamic nature of the role, other functions may be required as set forth by the COO and ever-changing business conditions. While the ideal candidate has a strong technical background, they are also organized and structured in both thought and action.

Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
-Diagnose errors or technical problems and determine proper solutions.
-Cooperate with all teams and share information across the organization.
-Troubleshoot and perform repairs and modifications on the mechanical, electrical, or software aspects of equipment at customer sites.
-Assist in the start-up, checkout, installation, and testing of new equipment.
-Create reports of the customers and machines serviced that day.
-Follow all the company's procedures.
-Instruct personnel at customer sites on the safety, proper operation, and preventative maintenance of equipment to improve efficiency of customer productivity.
-Other duties as assigned by management
Preferred Qualifications
-Knowledge of 3-D CAD software.
-Sheet metal and / or fabrication experience.
-Experience in training / instruction.
-Fluency in Spanish, French, or German

Physical Demands and Work Environment
-The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Posting Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.