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Company Description:
PDI Health is a leading national provider of mobile Radiology services. We are committed to delivering high-quality, convenient, and reliable diagnostic imaging solutions to our clients and patients. As an industry leader, we strive for excellence in customer service and providing a seamless experience for all stakeholders.
Job Description:
We are on the lookout for a highly motivated and healthcare-experienced professional to assume the role of Customer Service (CSR) Supervisor at our in-office location in Williamsburg, Brooklyn. This role is pivotal in delivering unparalleled service and support to our clients and patients. The ideal candidate will possess robust communication skills, a natural empathy for others, and a proven ability to collaborate effectively with internal teams. This is an in-office position that requires a hands-on approach and a commitment to excellence in every interaction. If you have a penchant for direct communication, thrive in a team environment, and are meticulous and thorough, this position is tailor-made for you. We offer full-time opportunities and a well-structured team to facilitate professional growth.
Key Responsibilities:
- Lead and support a team of 20 Customer Service Representatives.
- Work in close partnership with Dispatch, Client Relations, and other departments to guarantee seamless service coordination and prompt issue investigation and resolution.
- Manage the daily workload to ensure required service volume and quality levels are attained.
-Hire, onboard, and train new Customer Service Representatives.
-Train and coach individuals and team on policies, procedures, protocols, and best practices and ensure adherence.
-Identify opportunities for operational improvements and work with VP of Internal Operations to implement solutions.
-Manage and organize work schedules, including time off and unexpected call offs.
-Identify, monitor, and evaluate team and individual performance, based on KPI’s established in collaboration with the VP of Internal Operations.
-Provide support to Customer Service Representatives on difficult Client issues.
-Create and distribute resources and tools to the team to help in performing their jobs more effectively and efficiently.
-Seek to heighten client satisfaction and retention by delivering stellar service and soliciting feedback for enhancement.
Requirements:
1. Medical Terminology
2. Previous Healthcare Supervisory Experience, minimally 2 years
3. Customer Service Experience, minimally 5 years.
4. Exceptional verbal and written communication and listening skills, with a proficiency in addressing and resolving customer concerns.
5. Strong organizational and multi-tasking skills, while focusing on precision and accuracy.
6. Positive demeanor, with a team-oriented approach, and a relentless dedication to premier customer service.
7. Proficient with Microsoft Office, computers, and various customer service platforms.
Please note: This is an in-office role based in Williamsburg, Brooklyn, and requires healthcare experience. Hybrid or remote work options are not available.
#CS
Full Time
Retail
$75k-97k (estimate)
11/15/2023
04/26/2024
pdihealth.com
BROOKLYN, NY
100 - 200
Private
SHAYA NOJOVITS
$10M - $50M
Retail
The job skills required for Customer Service Supervisor (Health Care) include Customer Service, CSR, Microsoft Office, Communication Skills, Written Communication, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Supervisor (Health Care). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Supervisor (Health Care). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Supervisor (Health Care) positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor (Health Care), it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor (Health Care). You can explore the career advancement for a Customer Service Supervisor (Health Care) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
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Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
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Perform annual reviews, appraisals and performance management reviews for the customer service staff.
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Monitor business and process metrics to measure and manage customer service effectiveness.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
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The culture must be one of really honestly respecting and valuing staff and customers.
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Listen attentively and actively and they must take ownership and responsibility.
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They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
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Good customer service should be offered with politeness, respect and understanding.
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Step 3: View the best colleges and universities for Customer Service Supervisor.