Summary/Objective

The Paymentus Account Management Team is responsible for the retention, relationship expansion, revenue growth, reference-ability and overall satisfaction of existing Paymentus clients, through proactive communication, situational analysis, client education and information sharing, results driven up-sell/cross sell activities, issue escalation management, client support and customer service, and effective marketing and product promotional campaign development.

Essential Functions/ Responsibilities

1. Collaborate with PROFIT Sales, Marketing, and Product Leadership Team to work closely with newly activated, Managed SMB clients. Number of clients managed and revenue size of portfolio may vary based upon region/territory and business needs ranging from 30-50 rotating clients.
2. Cultivate up-sell and cross-training opportunities to maximize PROFIT product utilization, client satisfaction, and drive increased net revenue flow for each respective client, as well as, Paymentus.
3. Engage clients via telephone, through face-to-face client meetings as needed, virtual meetings, conference/expo interactions, and through written communication, to ensure on-going proactive communication, which is documented in the corporate CRM solution, Salesforce®.
4. Consistently meet or exceed established goals and key performance indicators for revenue growth, retention, relationship expansion, and reference-ability.

Supervisory Responsibility

This position does not have any supervisory responsibility or direct reports.

Education and Experience

1. Minimum of 3 years of direct experience in online bill payment, mobile/digital bill payments, electronic bill presentment and money movement preferred
2. Should demonstrate advanced knowledge of online and electronic bill payment industry, fundamental understanding of merchant services and credit card association rules, regulations and compliance standards
3. Must have advanced oral and written communications skills including the ability to make presentations and deliver messaging on complex and sensitive information for audiences at all levels
4. Proven ability to navigate pricing guidelines and product applicability and functionality, and able to influence stakeholders in the buying process
5. Must demonstrate level of self-sufficiency to manage a rotating SMB client portfolio, drive the client relationship, and lead customer service and success issues and escalations through resolution with minimal Paymentus leadership presence
6. Must demonstrate highly effective time management skills to drive the strategic and operational relationship of a portfolio of 30 – 50 rotating SMB clients
7. Proven ability to comprehend, document and articulate client requirements and business rules for change requests and/or secondary product implementations as applicable
8. Act as voice of customer, partnering with internal PROFIT team members to drive any customer issues/escalations to resolution
9. Experience selling SAAS and/or cloud-based solutions strongly preferred
10. Familiarity with Salesforce™ or similar CRM strongly preferred
11. Familiarity with PCI DSS Compliance, credit/debit card association regulations, and NACHA rules strongly preferred
12. Professional designations such as CPP, AAP, PMP are strongly preferred, but not required
13. Familiarity with Microsoft Office Suite required

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 15 pounds at times.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, during normal business hours. Occasional evening and weekend work may be required as job duties demand.

Travel

Travel requirement may be up to 25%, however, could be greater or less than during certain periods of the year.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to actual or perceived race, creed, color, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, national origin, ancestry, citizenship status, religion, marital status, physical or mental disability, military service or veteran status, genetic information, protected medical condition as defined by applicable state or local law, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, access to facilities and programs and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

Salary Range- 65k -75k