183 Customer Success Specialist Jobs in New York, NY
InEvent is Hiring a Customer Success Specialist Near New York, NY
As a Customer Success Specialist, your role will involve overseeing the entire lifecycle of technical projects. This includes planning, executing, and concluding projects, defining their scope, establishing timelines, efficiently managing resources, and ensuring successful project delivery within a specified budget and timeframe.
RESPONSIBILITIES
- Maintain a detailed understanding of the InEvent platform and services to assist clients with questions while constantly suggesting the best solution and course of action for their project(s);
- Develop detailed project plans, outlining tasks, timelines, resource requirements, and milestones;
- Review client concerns and seek to improve all aspects of the client experience with the company;
- Constantly promote the value of the InEvent platform and upselling through customer/client experience;
- Suggest optimization of existing processes within all Customer Success initiatives;
- Support Enterprise clients over emails and virtual calls.
- 4 years of experience in a Customer Success or Account Management position is a must;
- Exceptional ability to communicate/present and foster positive business relationships;
- Experience with delivery of training or live customer support;
- Technical skills are a must; HTML and CSS or any programming knowledge is a plus;
- Accountability and personal organization are essential;
- Deep understanding of customers' concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed;
- Outstanding communication skills;
- Problem solver by nature;
- Be a fast learner and resilient;
- Permission to travel and work in the U.S (should have an SSN);
- Periodic visits to client offices may be required for training and implementations, anticipated to range from 10-20% of the time. Travel expenses will be covered by the company.
PERKS- Global Health Insurance, including $0 deductible and outpatient;
- Paid Time Off (PTO);
- Birthday Gift and Work Anniversary Gifts.
CONTRACT: This is a Permanent, Full-time position (40hrs per week).
Job Summary
Full Time
$83k-107k (estimate)
04/26/2024
05/11/2024
inevent.com
BROOKLYN, NY
50 - 100
2013
Private
<$5M
Business Services
Related Companies
About InEvent
InEvent is a Delaware-based developer of video conferencing and data management software for the financial and pharmaceutical sectors.
If you are interested in becoming a Customer Success Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Specialist job description and responsibilities
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Build relationships with executive decision-makers.
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Generate trust and credibility at multiple levels in existing accounts after purchase and through the sales cycle.
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Guide new customers through a systematic onboarding process to facilitate making decisions around their needs and goals.
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Contribute to initiatives outside of customer conversations that better the customer experience, both low-touch and high-touch.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Specialist jobs
Develop a customer success strategy.
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Build customer loyalty through feedback.
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Enterprise account management experience.
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Experience working with SaaS products.
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Experience managing accounts for a product that solves complex problems across many business units.
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Step 3: View the best colleges and universities for Customer Success Specialist.
