Company DescriptionAt Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.Job DescriptionCurrently seeking a Customer Service Representative (Concierge) in El Dorado Hills, CA. This is contract opportunity with a possible extension. Position Descriptions:Responds to and resolves customer inquiries via telephone and correspondence, and resolves claims problems within established production and quality standards.Provide “Concierge” service to large group clients by resolving member issues.Ability to troubleshoot, research issues and problem solve within tools provided.Be liaison between members/providers/insurer to resolve member issues.Handle and resolve complex member issues. Job Requirements:Must have customer service and/or call center experienceMust be available work on any day of the week including weekendsHealth and/or medical experience a plusHS Diploma required, some college preferredStrong Customer Service skills requiredQualificationsMust have customer service and/or call center experienceMust be available work on any day of the week including weekendsHealth and/or medical experience a plusHS Diploma required, some college preferredStrong Customer Service skills requiredAdditional InformationIn addition to working with the world’s most recognized and trusted name in staffing, Kelly employees can expect:· Competitive pay· Paid holidays· Year-end bonus program· Recognition and incentive programs· Access to continuing education via the Kelly Learning Center