Loan Customer Service Representative

Parra Loan Company is searching for a reliable and qualified customer service representative. CSR’s are responsible for ensuring a positive total customer experience while originating consumer loans, completing loan applications, developing strong customer relationships and meeting sales goals.

Objectives of this role

· Actively seeks opportunities to originate new loan business with new and existing customers.

· Completes loan applications, proposals and offers for new borrowers and follows up with pending applicants.

· Assists potential borrowers by explaining the loan process, answering questions regarding loan products and loan processing.

· Closes loans, assembles loan folders, and breaks down files as well as other miscellaneous tasks.

· Consistently meets or exceeds loan goals.

· Responsible for day-to-day servicing of a customer loan

· Applies analytical skills to quickly and efficiently resolve any customer issues.

· Provides excellent customer care through daily transactions, customer inquiries and problem resolution.

· Answers incoming phone calls; checks branch’s voicemail.

Requirements

· Must have own transportation with a valid drivers license.

· Must be bilingual

· Great interpersonal and communication skills

· High school diploma or equivalent.

· Minimum of 1 year of sales experience (i.e., retail sales, goal-oriented or incentive based).

· Professional demeanor, positive attitude, strong communication and customer relations skills are a must.

· Ability to work in a high-performing, fast-paced, goal-oriented, team environment.

APPLY TODAY!

Parra Loan Company is an equal opportunity employer. All employment is decided on the basis of qualifications, merit and business need. We welcome applications regardless of race, color, religion, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.

Job Type: Full-time

Pay: From $9.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person