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Corpus Christi, TX | Full Time
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Corpus Christi, TX | Full Time
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Customer Contact Services
Corpus Christi, TX | Full Time
$35k-44k (estimate)
1 Month Ago
Customer Service Representative
Customer Contact Services Corpus Christi, TX
$36k-46k (estimate)
Full Time 2 Months Ago
Save

Customer Contact Services is Hiring a Remote Customer Service Representative

Position Description:

Customer Contact Service, CCS, is seeking dedicated, friendly and energetic Customer Service Representatives to join our team!

CCS is a answering service that has provided business solutions and employment opportunities to individuals for over 51 years.
Our rapidly growing team at CCS is looking for highly motivated Customer Service Representatives to manage calls on our inbound and outbound programs. You will be responsible for assisting callers by providing product information, service information, and resolving technical issues in addition to other various client requests. Job duties include answering incoming calls and making outbound calls for a large variety of companies including medical offices, law offices, service providers and much more! This is NOT a telemarketing position.
As the voice of the CCS clients, Customer Service Representatives are always polite and professional when interacting with customers to manage their needs. It is our goal to always maintain a customers first attitude here at CCS!

Responsibilities:
  • Manage all calls in a timely manner
  • Identify callers needs for call resolution
  • Provide customers with product and service information
  • Accurately process online reservations
  • Document call information according to standard operating procedures
  • Maintain knowledge base of evolving products and services
  • Identify and escalate issues to supervisors
  • Maintain Quality Assurance Standards
  • Cross Train into multiple programs as needed
  • Other duties as assigned
Benefits:
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Referral program
  • Vision insurance
  • Work from home - equipment provided

Job Summary

JOB TYPE

Full Time

SALARY

$36k-46k (estimate)

POST DATE

03/27/2024

EXPIRATION DATE

05/26/2024

WEBSITE

customercontactservices.net

Show more

Customer Contact Services
Remote | Full Time
$35k-44k (estimate)
1 Month Ago

The job skills required for Customer Service Representative include Customer Service, Products and Services, Quality Assurance, Customer Contact, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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