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Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems that our clients might face with precision and competence.
The best CSRs are genuinely delighted to help customers. They’re tolerant, empathetic, and intensely communicative. They love to talk. Customer service representatives can put themselves in their clients’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs can gather it for us. Problem-solving also comes naturally to customer care specialists. They're confident at troubleshooting and investigate if they don’t have enough knowledge to fix the problem.
Your goal will be to ensure exceptional service standards and sustain high customer satisfaction.
Handle high amounts of incoming calls
Produce sales leads
Identify and evaluate customers’ needs to deliver satisfaction
Build sustainable relationships of trust through open and interactive discussion
Provide accurate, valid and comprehensive information by using the right methods/tools
Reach personal/customer service team sales targets and call handling quotas
Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Some proven customer support experience or experience as a client service representative
Track record of not just reaching, but exceeding quota requirements
Strong phone administration skills and active listening capabilities
Experience with CRM systems and practices
Customer orientation and capacity to adapt/respond to different types of characters
Exceptional communication and presentation skills
Ability to multi-task, prioritize, and control time effectively
Full Time
Business Services
$59k-78k (estimate)
05/11/2023
06/03/2024
workforcesolutionscb.org
EDINBURG, TX
200 - 500
2007
Private
YVONNE GONZALEZ
$10M - $50M
Business Services
The job skills required for Customer Service Representative (All) include Customer Service, Problem Solving, CSR, Customer Support, Customer Care, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (All). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (All). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative (All) positions, which can be used as a reference in future career path planning. As a Customer Service Representative (All), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative (All). You can explore the career advancement for a Customer Service Representative (All) below and select your interested title to get hiring information.