67 Customer Service Agent Jobs in Corpus Christi, TX
Customer Contact Services is Hiring a Remote Customer Service Agent
Position Summary:
Our Customer Service Agents handle both inbound and outbound calls, providing excellent customer service and call resolution. Calls include scheduling appointments, providing information, answering questions and other general customer service assistance.
The availability preferred for this role is 10a-8p (mid-day).
Duties and Responsibilities:
Handle inbound calls in a professional and efficient manner providing superior customer service.
Make outbound calls on various campaigns, as assigned, such as surveys, confirmations, and no-show appointments.
Answer incoming calls immediately while using established procedures.
Maintain minimum project standards as required by individual clients.
Responsible for answering questions and entering data into the call management system.
Maintain accuracy on all data entered.
Adhere to all quality requirements with the ability to adapt to new requirements as needed.
Handle difficult calls and complaint calls in a professional manner to ensure customer satisfaction.
Handle calls in an efficient manner, speaking clearly with an upbeat tone.
Maintain an assigned work scheduled within the attendance policy.
Promote and contribute to a positive team environment.
Adherence to company policies, process documentation and quality control processes.
Extend professional courtesy to all employees, clients and customers time and efforts.
Qualifications:
Knowledge of customer service principles, including assessing customer needs, meeting quality standards for services, and evaluation of customer satisfaction.
Excellent written communication and documentation skills
Knowledge of the content and structure of the English language including the meaning and spelling of words and rules of grammar.
Understanding of basic computer hardware, software, and general systems
Physical Requirements:
Ability to sit for long periods of time.
Repetitive movements associated with computer work.
Ability to view a computer for extended periods of time.
Lift up to 10 pounds
Job Summary
Full Time
$35k-44k (estimate)
04/05/2024
06/04/2024
customercontactservices.net
The job skills required for Customer Service Agent include Customer Service, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Agent positions, which can be used as a reference in future career path planning. As a Customer Service Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Agent. You can explore the career advancement for a Customer Service Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Agent job description and responsibilities
A Customer Service Agent role focuses on providing customer support and service, ensuring optimal services and client satisfaction.
02/02/2022: Lancaster, PA
Customer Service Agent are the front-line support within organizations that sell products and services to consumers and businesses.
01/18/2022: Florence, SC
The duties and responsibilities of the customer service agent hover around building and sustaining strong and profitable business relationship with customers and potential customers.
12/23/2021: Madison, WI
Sometimes, customer service agents get calls that are easy to manage, such as a customer who simply wants to change account details, while other calls may be more challenging.
12/18/2021: Alexandria, LA
Some customer service agent jobs are sales based, meaning the agents are responsible for selling products and services or ensuring that customers continue to purchase products.
01/19/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Agent jobs
Although the Bureau of Labor Statistics notes that most employers don’t require a college degree for customer service agents, the majority do prefer that candidates have at least a high school diploma or GED.
01/11/2022: Evansville, IN
With customer service, customer support and customer experience, required.
01/09/2022: Youngstown, OH
When hiring for a customer service agent, communication skills are one of the first things that are looked at by the organization.
01/17/2022: Providence, RI
Agents must be trained and mentored to develop a positive approach towards handling customer queries.
01/25/2022: Newark, NJ
A customer service representative must be a good listener.
02/18/2022: Santa Cruz, CA
Step 3: View the best colleges and universities for Customer Service Agent.
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