9 IT Help Desk Technician Jobs in New York, NY
pagaya is Hiring an IT Help Desk Technician Near New York, NY
About the Role
We are looking for an Analyst to join our Information Technology & Cyber team. The Analyst, Information Technology will be responsible for providing and supporting IT equipment and services to all employees in the US. This opportunity presents the chance to practice modern IT Ops processes and technologies in a controlled financial services environment. The role will report to our Senior Manager, Head of IT in Information Technology & Cyber.
Responsibilities
- Respond to Tier I support requests and collaborate with team to manage ticket queue
- Support the physical technologies in our offices, such as conference rooms, printers, and employee desk hardware
- Improve the processes and efficacy of IT as we move into our next stage of growth, including new hire onboarding, day-to-day support tickets, device assignment, and end-user lifecycle
- Establish IT Self Help tools and documentation, document internal procedures
- Collaborate with the IT Project Manager, System Administrator, and Israel IT Site with various projects
- Provide support for workstation fleet management and automations (JAMF, Intune)
- Work with Security team for patch management and security policy enforcement
- Participate in evaluation and deployment of new IT systems
Requirements
- Up to 2 years of experience as an IT individual contributor, helpdesk/IT support role
- Experience troubleshooting Windows and Macs is essential
- Knowledge of cloud business applications such as: Google Workspace, Microsoft Office 365, Slack, Zoom, and cloud IAM tools (Okta, Azure Active Directory); or similar tools
- Track record of providing white glove service; enthusiastic about Information Technology
- Proven ability to manage critical projects with limited direct supervision
- Bachelor's degree required or equivalent relevant experience.
Job Summary
Full Time
Investment Management
$105k-131k (estimate)
04/24/2024
06/29/2024
pagaya.com
MANHATTAN, NY
200 - 500
2016
GAL KRUBINER
<$5M
Investment Management
Related Companies
The job skills required for IT Help Desk Technician include Troubleshooting, IT Support, Active Directory, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Help Desk Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Help Desk Technician. Select any job title you are interested in and start to search job requirements.
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Quotes from people on IT Help Desk Technician job description and responsibilities
A help desk technician responds to customer queries to provide technical assistance.
02/13/2022: Lexington, KY
They help troubleshoot software and hardware concerns.
03/13/2022: Nashville, TN
To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
04/14/2022: Chattanooga, TN
Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
02/13/2022: Rochester, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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