Our passion for providing exceptional customer service contributes to our superior level of customer satisfaction. As an entry-level Customer Service Representative you will be acting as the first line of customer contact. The Customer Service Representative will communicate openly, with an enthusiastic and engaging tone, and focus on finding the best solution for each individual customer.

We focus on career development (working smarter, not harder) and acquired knowledge to help further your career with us. People are at the core of what we do and our culture is what sets us apart from everyone else. We take immense pride in showing employee appreciation and bringing the Customer Service team together. Through this role, we not only offer the chance to be a part of our growing company, but also the opportunity to advance your skill sets and professional development.

Customer Service Representative Responsibilities:

• Become an expert in the mission of our charity partner in order to communicate this mission effectively to members of the community
• Build relationships and educate community members on our charity partner through presentations in order to drive fundraising efforts directly in person at our events that we host
• Follow all community guidelines when accepting donations and ensure each donation is properly recorded
• Attend daily team meetings where goals are discussed and contribute any additional thoughts or ideas to help achieve these goals
• Receive further training and development from members of our leadership and management teams to be able to grow within our organization

Requirements of a Customer Service Representative:

• High school diploma/GED or Bachelor’s Degree preferred
• 0-2 years of experience working in non-profit, charity, fundraising, or other people-facing positions
• Must have a passion for helping others and working in a team environment
• Must have exceptional communication skills to communicate effectively with members of the community and members of or team as well
• Must be a student in order to receive our training
• Must be able to thrive in a fast-paced environment
• A desire to grow within our organization is a plus!

Perks of a Customer Service Representative:

• Uplifting, family-oriented work environment
• Endless opportunities for learning and professional development
• Growth opportunities awarded on an individual basis
• Virtual networking events
• Company paid yearly retreats
• Holiday closures

Job Type: Full-time

Pay: $700.00 - $1,200.00 per week

Benefits:

• On-the-job training
• Professional development assistance

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Work Location: In person