About Us:

We are a customer service company that provides IT Services. We are quickly growing and we’re looking for the right person to join our team. We seek to bring on someone for a ‘hybrid’ role; someone who has a solid foundation in computers and IT and a passion for sales and customer service. 

OWC Pro IT Service provides only the highest level of customer service for our client’s IT, security, network, and technical business continuity needs. OWC Pro IT Services is a growing information technology consulting company. Our services are tailored to small to midsized businesses that don't want the expense of an on-staff IT department. We provide unique ideas in combination with dedication and personal attention to our clientele. We strive for new and enhanced ways to solve problems and create optimized systems to meet our client’s IT needs. OWC Pro IT Services focuses on advising our client’s business on how to best utilize information technology to meet their business goals. We also provide implementation, deployment, and management of IT systems.

Supervisory Responsibilities:

• None

Job Duties/Responsibilities:

Provide customer service/support to new and existing clients.

Develop IT sales through a combination of methods that may include research, lead generation, prospecting, and networking.

Achieving assigned sales targets.

Identify, Prepare, and Present pre-sales solutions in a technical format to both potential and existing clients.

Properly assess and escalate issues to accurately track & log billable time into the issue tracking/billing system for accountability and revenues.

Support clients after the initial project with any additional concerns or issues that may arise.

Provide excellent customer service to existing and future SMB clients.

Troubleshoot and fix IT issues at off-site locations both remotely and on-premises.

Assist in managing IT infrastructures.

Proactively manage and maintain server, network and firewall systems.

Administer and support core Microsoft, Cisco, Linux/Unix, Apple, VMware, and SonicWall technologies.

Provide after-hours support for Infrastructure related emergencies as well occasional weekend maintenance.

Maintain inventory and asset configuration documentation.

Assist with hardware, firewall, telecom and software vendor evaluation, recommendation, and negotiations.

Required Skills/Abilities:

3 years of customer service experience

The individual in this role will bring deep technology sales experience, strategic thinking, customer obsession, a passion for innovation and best practice sharing, all while showing they can deliver exceptional results over time.

Excellent selling and communication skills, outgoing personality.

A keen interest in IT issues.

Proactive, self-motivated, and enthusiastic.

Presentation and negotiating skills.

Experienced with keen ability to analyze and interpret customer pain points to solve apparent and transparent business problems

Competency in Windows Server (2008/2012/2016/2019) and desktop operating systems (8/10)

A solid understanding of LAN/WAN networking

Ability to troubleshoot network issues

Firewall/UTM configuration and troubleshooting

Windows Server Active Directory/Group Policy/Exchange/IIS experience

Office 365/Microsoft Azure

Experience with server virtualization technologies such as VMware Server ESX and Microsoft Hyper-V

Practical Knowledge of Security requirements for businesses

Configuration of Backup Software/Hardware for Disaster Recovery

Excellent Verbal and Written Communication

High-School Diploma or GED completed with some post-secondary education in a business or technical background

Reliable Transportation and valid Driver’s License

Flexibility and able to adapt to a rapidly changing environment

Education/Experience:

Bachelor’s degree in a business or computer related field

Apple Desktop Operating System Support (OSX)

Familiarity with VoIP Technology

Experience with Microsoft Visio

Scripting experience

2 years Prior Experience as a Small Business IT Consultant

Certifications: CompTIA A , Network , MCSE, SonicWALL CSSA, VMware Certified Professional, Cisco CCNA

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description supersedes prior job descriptions. When duties and responsibilities change and develop, the job description will be reviewed and is subject to changes of business necessity.

EEO/AA Employer

Applicants must be currently authorized to work in the United States.

We are proud to be an Equal Opportunity and Affirmative Action employer, and considers qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.