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The OSIS Service Desk Analyst tier I is responsible for first-call ticket resolution, high-quality customer service and properly documenting member issues to facilitate a smooth ticket escalation between the Service Desk and other departments to ensure timely ticket closure.
JOB RESPONSIBILITIES:
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time remote position. Days and hours of work are Monday through Friday, 8-hour shifts between 7:00 a.m. to 8:00 p.m. EST. Occasional evening and weekend work will be required as job duties demand based on the on-call schedule rotation. Must be willing to work on-call after hours for one week/weekend once a month.
REQUIRED EDUCATION AND EXPERIENCE:
PREFERRED EXPERIENCE:
ADDITIONAL ELIGIBILITY QUALIFICATIONS:
TELECOMMUTING AND TECHNICAL REQUIREMENTS:
This position is considered a remote position with full telecommuting privileges. Must have the following:
At OSIS, we celebrate diversity and believe in creating an inclusive workplace where everyone feels empowered to bring their authentic selves to work. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to building a diverse workforce and fostering an inclusive culture where all employees feel welcomed, valued, and respected. Join us in our mission to build a diverse and dynamic team that serves Federally Qualified Health Centers nationwide.
Full Time
Business Services
$45k-56k (estimate)
05/09/2024
05/12/2024
osisonline.net
CINCINNATI, OH
50 - 100
1999
JEFF LOWRANCE
$10M - $50M
Business Services
OSIS is a non-profit technology services organization representing the nation's largest and most successful network of NextGen Health Centers. To strengthen the NextGen experience, we share commonalities that drive innovation and efficiency. OSIS has developed a series of solutions and tools to manage patient populations, reduce documentation time while capturing quality measures, embrace PCMH, and report on the factors that drive your organization. Our mission is to ensure that your investment in NextGen is realized.
The job skills required for Service Desk Analyst I include Customer Service, Service Desk, Computer Science, Computer Systems, Futures, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst I positions, which can be used as a reference in future career path planning. As a Service Desk Analyst I, it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst I. You can explore the career advancement for a Service Desk Analyst I below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.