You haven't searched anything yet.
Position: Customer Service
Location: Erie, PA 16531
Duration: 9 Months Contract
Shift & Timings: (07:30 AM - 05:00 PM
SUMMARY
The CSR will manage all aspects of the Customer accounts assigned. They will answer requests, provide price quotation for aftermarket parts and projects, administer warranty and repair returns, confirm received orders, quote follow up, and support on time delivery of parts to assigned Customers. The CSR directly contributes to the success of the division by following up on the status of all activities and supporting different services to ensure that the overall objectives are met. The incumbent is responsible for the overall performance of customer accounts under his/her responsibility.
JOB DESCRIPTION:
· Respond to assigned customer account requests.
· Respond to team/colleague accounts as backup when needed.
· Leads reporting meetings with management to report on progress, problems and opportunities.
· Provide price quotations for aftermarket parts and projects.
· Work with Engineering and Purchasing on problem parts and communicate timeframe to Customer.
· Support Customer for order intake into system.
· Verify prices, delivery dates and shipment method.
· Work with various departments to ensure orders ship per schedule date and that On Time Delivery is met.
· Communicate to their assigned Customers if any issues prevent the order from shipping on time.
· Prepare open order reports for key Customers.
· Provide credit notes for customers in collaboration with finance and Managers.
QUALIFICATIONS
· Bachelor's Degree (Or a High School Diploma / GED with a minimum of 3-5 years’ experience in Customer Service or Equivalent Background)
· Advanced knowledge of all Microsoft Office applications
DESIRED CHARACTERISTICS
· Proven ability to effectively communicate at all levels
· Strong verbal and written communication skills
· Strong inter-personal skills
· Initiative
· Flexibility
· Problem analysis and problem solving including decision making
· Planning and organizing and the ability to work to deadlines
Job Type: Contract
Pay: $28.00 - $32.00 per hour
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Contractor
IT Outsourcing & Consulting
$36k-45k (estimate)
03/28/2024
03/29/2024
opusing.com
Boston, MA
100 - 200
IT Outsourcing & Consulting
The job skills required for Customer Service Representative include Customer Service, Problem Solving, CSR, Customer Support, Microsoft Office, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.