56 Customer Service Supervisor Jobs in Erie, PA
Ollie'S Bargain Outlet is Hiring a Customer Service Supervisor Near Erie, PA
* BE A TEAM PLAYER- Associates are expected to be supportive and work together.
* BE CARING- How do I treat others with courtesy, dignity, and respect?
* BE VALUE OBSESSED- Live the "good stuff cheap" mindset.
* BE COMMITTED- Operate with grit, passion, tenacity, and action.
* BE GROWING- How do we get better every day?
* BE REAL- Associates should be honest, transparent, genuine, trustworthy, and sincere.
* Ollie's Associate Benefits:
*
* 401K, generous company match with immediate vesting.
* Strong field sales career growth & talent development culture for top performers.
* 20% associate discount on all Ollie's purchases.
* Vast array of voluntary benefits.
The Customer Service Supervisor ensures the efficient operation of the front end of the store. The Customer Service Supervisor leads a sales team that is passionate about selling merchandise and ensuring a good customer experience. Come join our 40-year history of retail success, and earn a 20% discount on all your Ollie's purchases.
* Primary Responsibilities:
* Greet and acknowledge every customer with Ollie's "Yes I Care, Yes I Can" approach to build long term customer loyalty.
* Resolve customer service issues including answering questions, assisting to complete transactions, and communicating customer requests to Team Leaders when necessary.
* Ensure that all product at the front end is merchandised per the visual merchandise standards.
* Ensure that the front-end, entrance, and exterior of the building are maintained properly.
* Ensure that front end operations, store standards, and company programs meet all operational expectations.
* Assist with developing, evaluating, and supervising front end Associates.
* Complete any additional responsibilities and/or duties as assigned.
* Qualifications:
* Minimum of one to two years' retail experience in a mid-size to large retail service-oriented business preferred.
* Ability to work evenings, weekends, and holidays on a regular basis.
* Must have a positive attitude and the ability to interact well with others.
* Physical Requirements:
* Ability to lift and carry up to 50 pounds.
* Ability to push and pull up to 35 pounds.
* Ability to stand for extended periods and work in a safe manner
Ollie's is an equal opportunity employer. In compliance with Federal and State Equal Opportunity Laws, qualified applicants are considered for all positions applied for without regard to race, color, religion, sex, national origin, age, veteran's status, disability, or any other legally protected status.
Job Summary
Full Time
$60k-79k (estimate)
05/02/2024
05/15/2024
ollies.us
STERLING, VA
7,500 - 15,000
1982
Public
$1B - $3B
Retail
Related Companies
About Ollie'S Bargain Outlet
Ollies Bargain Outlet operates a chain of retail storesthat offers housewares, food, books and stationery products.
The following is the career advancement route for Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Supervisor. You can explore the career advancement for a Customer Service Supervisor below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Supervisor job description and responsibilities
Guide and direct customer service team towards achieving operational goals.
04/06/2022: New Haven, CT
Ensure that customer service team has excellent communication, problem solving and professional phone etiquette skills for achieving customer satisfaction.
03/09/2022: Savannah, GA
Provide supervision and technical assistance to customer service team to attain departmental and organizational goals.
03/22/2022: Lafayette, LA
Perform annual reviews, appraisals and performance management reviews for the customer service staff.
04/02/2022: Racine, WI
Monitor business and process metrics to measure and manage customer service effectiveness.
05/09/2022: Augusta, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Supervisor jobs
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/28/2022: Durham, NC
The culture must be one of really honestly respecting and valuing staff and customers.
03/01/2022: Newark, NJ
Listen attentively and actively and they must take ownership and responsibility.
03/23/2022: Shreveport, LA
They must be carefully attuned to the needs of a potential customer, or even an unsatisfied one.
04/30/2022: New Brunswick, NJ
Good customer service should be offered with politeness, respect and understanding.
02/11/2022: Pine Bluff, AR
Step 3: View the best colleges and universities for Customer Service Supervisor.
