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About Open Technology Solutions:
Open Technology Solutions (OTS) is a Fintech services provider and is changing the world of technology services for credit unions. Providing innovative technology solutions, and support services, at significant savings to what it would cost for a credit union to manage on their own. We support three credit union partners, and our growth is limited only by our imagination. The credit union members the credit union members are regular, “every day,” folks seeking to buy their first home, purchase a vehicle, save for their children’s education as well as retirement. In other words, OTS Team Members support a very good purpose.
The People:
Our Team Members are bright, hard-working, and enjoy having fun. We have mountain bikers, road bikers, skiers/boarders, climbers, runners, video game heroes, Broadway musical buffs, musicians, bowlers, and every other variety of people. We have family people, single people, and happy people. Someone is just waiting to be your friend! Work-Life balance is an OTS trait. In fact, we work from home 2 days a week!
Bonus & Benefits:
Summary:
The Service Desk Analyst role is responsible for responding to and working support tickets received from credit union partners, S3 and OTS employees. This individual’s focus is working tickets and providing the highest level of technical support to clients. Project work is assigned when available. This person will rely heavily on the internal knowledge base and senior analysts on the team. We are looking for candidates within driving distance of our Englewood, CO office.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Under general supervision, this role functions as first point of contact for credit unions, S3, and OTS employee technical issues. Employees in this role are expected to perform a variety of in-depth troubleshooting steps including remote sessions into machines, completing system tests, password resets, hardware and software testing, and system administration tasks. This role works a rotating on call shift.
Ticket Management:
Qualifications:
Formal Education & Certification
Key Accountabilities:
Standards of Performance:
Supervisory Responsibilities:
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Conditions:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Compensation:
Full Time
$48k-59k (estimate)
11/23/2023
06/25/2024
open-techs.com
Englewood, CO
200 - 500
The job skills required for Service Desk Analyst include Troubleshooting, Customer Service, Technical Support, Service Desk, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.