Program Operations Manager - San Francisco, CA
Full-Time, Exempt - Hybrid (4 in-office days a week)
About Us:
"It always seems impossible until it's done." - Nelson Mandela
We believe that even the biggest problems can be broken down into small, achievable steps. Poverty and access to justice are part of the same problem. And to solve this, we just need to discover what the steps are. At Open Door Legal (ODL), we're pioneering the country's first system of universal access to civil legal representation to dramatically reduce poverty and prove that the law really can belong to all of us. To achieve this ambitious goal, we've created an award-winning and best-in-class legal aid organization full of passionate, motivated, gritty, thoughtful, and team-oriented people. We believe that injustice is the heart of poverty, and we're looking for someone to join us in having a systemic impact on how we, as a society, ensure justice for all.
Overview of Position:
We're hiring a Program Operations Manager to assist our Director of Legal Services in delivering on our mission of universal access at all Open Door Legal locations and ensuring our legal team delivers efficient and effective legal services. This is an engaging role with the opportunity to support our legal staff through strategy, innovation, and implementation.
A successful candidate will have exceptional analytical, problem-solving, and strategic skills, the ability to proactively project plan, and the ingenuity to approach problems from a systems perspective. This person will also play a significant role in realizing our mission of universal access by implementing strategies and systems that maximize the time our program team spends on providing legal services.
Overall, this position is intended to be an extremely rewarding experience for someone looking for a challenge and wanting to be a highly effective program operations manager. This position provides more support to the Director of Legal Services and legal team. You will report directly to our Director of Legal Services.
Responsibilities:

• Build systems to ensure program operations enable program staff to focus on efficiently working on legal casework, reduce guest/client barriers to access, bring in potential clients, facilitate data collection, and minimize risk and liability. Scale these operations to new neighborhood-based offices.
• Lead strategy, innovation, and monitoring of all Program projects in order to meet the goals and vision set by the Legal Director. Provide related guidance on change management and leadership to the Legal Director.
• Ensure that the program team has multiple levels of goals that demonstrate and track the success of the program team. Support this data collection and analysis.
• Oversee grant implementation, which includes ensuring that the program team is meeting all grant requirements, working with the Department of Finance, and providing guidance to the Legal Director, who will coordinate grant implementation across non-program departments.
• Embrace and embody our values of teamwork, grit, caring, passion, and dynamism.

Requirements:

• At least two years of experience working in nonprofit operations with leadership responsibilities.
• Strong analytical, problem-solving, and strategic skills and a history of utilizing evidence-based best practices, key metrics, and ongoing organization and analysis of data to best inform decisions and strategies.
• Excellent communication skills-easily able to demonstrate concern for various stakeholders, create an environment of mutual trust and a sense of shared purpose, and collaborate within and across departments.
• Ability to take direction and manage projects and tasks independently, efficiently, and with excellent organization.
• Strong project management skills managing complex, multifaceted projects resulting in measurable success and program growth.
• Must work out of any one of our office locations at least four days per week.
• Must be legally authorized to work in the U.S. without sponsorship.

Bonus Points:

• Experience working with low-income and vulnerable populations.
• Having lived a significant period of your life in San Francisco proper.
• Experience working at a legal non-profit organization
• Experience working as a non-profit program manager with multiple sites
• Experience with grant implementation and budget planning.
• Familiarity with Salesforce.
• Willingness to make a minimum two-year commitment to the organization

Starting compensation is $82,500 - $98,500 per year based on experience.
Benefits:

• Loan Repayment Assistance - for staff pursuing 10-year public interest debt forgiveness, we will pay the minimum payment on all qualifying loans so that you don't need to worry about student loan debt (this is a conditional benefit).
• Medical/Dental/Vision Plan offerings at 100% coverage.
• Paid mental health benefit.
• Generous paid time off.
• Flexible work hours.
• Generous paid parental leave.
• 401K/Retirement Account.
• We believe everyone is always learning. We financially invest in individual learning plans for each staff member and provide many internal and external mentorships, coaching, and learning opportunities (conferences, workshops, etc.).
• We are a fun and hard-working office with best-in-class technology solutions for anyone who's passionate about making a meaningful and measurable difference.

Applications received before March 29 will receive priority consideration.
Ideal starting date: April 2024
Apply here:
Open Door Legal is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics. We also consider qualified applicants with criminal records, consistent with applicable federal, state, and local law.
We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at whitney [at] opendoorlegal [dot] org.
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