Performs intermediate skilled administrative support work performing a variety of administrative tasks involving data entry, specialized research, and clerical support to the assigned department, and related work as apparent or assigned. Work is performed under the moderate supervision of the department head.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Administers and manages various projects and programs.
• Receives phone calls and/or walk-in traffic; determines nature of business; handles question or refers to proper personnel.
• Provides information concerning department activities, program policies and procedures.
• Ensures compliance with federal, state and local policies and procedures; ensures program activities and reporting
• procedure requirements are met.
• Performs research; collects and analyzes data.
• Prepares and maintains records and files on department programs and activities and prepares reports.
• Creates and/or maintains department data systems.
• Types a variety of correspondence; composes correspondence independently.
• Performs specialized department tasks and duties as assigned.
• Prepares periodic and required statistical reports.
• Performs assigned functions as a Disaster Ready Team (DRT) member, if appointed or volunteer.
• Performs related tasks as required.

Thorough knowledge of standard office practices, procedures, equipment and office assistance techniques; thorough knowledge of business English, spelling and arithmetic; thorough knowledge of the organization and functions of the department and of general administrative policies and practices; ability to keep office records and to prepare accurate reports from file sources; ability to perform and organize work independently; ability to prepare effective correspondence independently; ability to operate standard office equipment including personal computer and knowledge of applicable software packages; ability to communicate effectively, both orally and in writing; ability to establish and maintain effective working relationships with associates and the general public.

High school diploma or GED and extensive experience in clerical or office work, or equivalent combination of education and experience. Experience providing customer service to the public is preferred.