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POSITION SUMMARY
Perform a variety of customer service duties in a centralized, high volume environment via telephone, Internet, and fax.
RESPONSIBILITIES AND ACCOUNTABILITIES
Essential job functions include but are not limited to:
MINIMUM QUALIFICATIONS:
Must have a High School Diploma or equivalent and 2 years of experience in retail banking or call center environment. Must have a positive attitude with excellent customer service skills, the ability to learn, to multitask, to get along with people, and the ability to identify cross-selling opportunities and sell our products and services. Requires close attention to detail, outstanding communication (listening, verbal, and written) and strong interpersonal skills. Must have strong PC and Math aptitude. Must have the ability to work independently.
The Bank is in full compliance with the Americans with Disabilities Act (ADA) and does not discriminate with regard to applicants or employees with disabilities, and will make reasonable accommodation when necessary.
OneUnited Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status.
Pay Rate (California): $18.00/hr (Non-Negotiable)
Pay Rate (Miami): $17.25/hr (Non-Negotiable)
Full Time
Banking
$34k-43k (estimate)
01/16/2023
07/11/2024
fnbla.com
Los Angeles, CA
<25
Banking
The job skills required for Customer Care Agent include Customer Service, Call Center, Products and Services, Attention to Detail, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Agent positions, which can be used as a reference in future career path planning. As a Customer Care Agent, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Agent. You can explore the career advancement for a Customer Care Agent below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Agent job description and responsibilities
The Customer Support Agent must be helpful, knowledgeable, and articulate when speaking to customers about the business’s product and services.
04/16/2022: Trenton, NJ
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
02/24/2022: Sacramento, CA
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
03/06/2022: Little Rock, AR
Keeping records of customer interactions, transactions, comments, and complaints.
03/24/2022: Harlingen, TX
They can access customer requests from multiple communication channels through a unified database, automate repetitive tasks, and ensure deadlines are being adhered to.
02/28/2022: Lima, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Agent jobs
Responding promptly to customer inquiries.
01/30/2022: Mcallen, TX
Acknowledging and resolving customer complaints.
02/16/2022: Stockton, CA
Processing orders, forms, applications, and requests swiftly.
04/05/2022: Portsmouth, NH
Communicating and coordinating with colleagues as necessary.
03/25/2022: Fairbanks, AK
Managing a team of junior customer service representatives.
01/23/2022: Reading, PA
Step 3: View the best colleges and universities for Customer Care Agent.