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Omni Powertrain Technologies mission is to support the success of our customers – manufacturers that build equipment for agricultural, off-highway, commercial vehicle and industrial markets. Our expertise is focused on powertrain design, and through our affiliated brands, we offer discrete components or system solutions for all types of powertrains – mechanical, hydrostatic or electrical. We have a comprehensive product line of mobile and work drive solutions, premier hydraulic and electric drive partners, and can provide engineered and proprietary solutions for OEMs.
We can assist our customers’ product development efforts through our capacity to internally design, develop, and manufacture custom powertrain systems, or by supplying discrete components to their specifications.
We maintain manufacturing and assembly operations on three continents and have developed an excellent supplier base. In business since 1958, we are privately owned, customer oriented and focused on succeeding in what we set our eyes on.
Summary
Responsible for managing the daily operations of the customer service department, including training and supervising staff and commitment to providing outstanding customer service. Ensures the smooth flow of communication with customers and between customer service and other departments.
1. Drafts, implements and executes policies to facilitate a quality customer service experience.
2. Addresses and resolves complex questions, complaints or problems and coordinates with other departments.
3. Recruit, hire, train and review performance.
4. Establishes performance metrics for customer service representatives
5. Establishes service level and requirements for the department.
6. Record, organize, and file customer interactions and profile/account changes.
7. Manage orders through the life cycle to include price quotes, entering purchase orders, troubleshooting issues, providing status updates and following up with customers.
8. Analyses data, complies and reviews periodic reports.
9. Provide client support from order placement to shipping, communicating timely updates as needed, including, pricing review, spare parts quoting and new project planning.
10. Forecasting, reconciliation and return goods authorization.
11. Responsible for supporting inter-department workflows and handling special requests, and proactive problem-solving.
12. Audit accounts and customer schedules for accuracy.
13. Update accounting details to ensure accurate invoicing.
14. Deliver presentations and/or reporting to clients by email.
15. Other related duties as assigned duties.
· Ability to interact with various levels of management and work independently
· Ability to work in a fast paced, multi-tasking, high volume environment.
· Minimum of 5 years related experience
· Intermediate knowledge of MS Office suite
· Highly detailed and organized
· Ability to meet assigned deadlines
· Strong analytical and problem-solving skills
https://www.omnipowertrain.com/
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Experience:
Ability to Relocate:
Work Location: In person
Full Time
Wholesale
$71k-93k (estimate)
03/27/2024
04/02/2024
pacmacltd.com
TSUEN WAN
<25
1994
CRAIG LA PLANTE DANIEL
<$5M
Wholesale
The job skills required for Customer Service Manager include Customer Service, Problem Solving, Accounting, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.