Job Description

The Endoscopy Account Manager (EAM) is responsible for selling all products relating to the Gastrointestinal (GI) Care call points within their designated geographical territory. The EAM is responsible for developing and implementing a local business plan which follows the direction of Medical Business goals and directives to achieve maximum product sales and profitability. The EAM also collaborates with field support personnel and sales colleagues to coordinate activities of field support personnel to best serve the customer and drive the business focus for the company.

Job Duties

• Meet or exceed sales objectives within a designated territory
• Identify and pursue the capital, disposable, and repair service business at the account level by making routine calls and visits to existing customers or to new customers. (Account defined as end user ranging from individual physician or clinic to Free Standing Ambulatory Surgery or Endoscopy Center Hospital Operating Room, G.I. Lab, Emergency Room, etc.).
• Implement sales strategy for all product groups within the Endoscopy division by:
• Determining key decision-makers and devising plans to establish Olympus product use in individual major and key accounts.
• Understanding and utilizing group contracts whenever possible assuring appropriate compliance.
• Establish, develop or maintain field contact with key customers, clinicians and researchers, and other decision makers in assigned accounts including travel to customer facilities and onsite support. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities.
• Develop and maintain effective knowledge of the overall GI business in the evolving healthcare marketplace.
• Provide necessary and appropriate after-sale service to accounts utilizing each opportunity to discover and pursue additional business.
• Provide input to Service and Marketing organizations and others as requested regarding sales forecasts, competitive activity, group contracted business, and other requested field information.
• Develop and maintain accurate customer information records of key personnel product usage and developing opportunities via CRM system.
• Maintain Olympus owned assets securely and provide proper care and maintenance of Olympus demo and sample equipment and accessories
• Performs other related duties as required.

Job Qualifications

Required:

• Bachelors Degree strongly preferred or equivalent combination of education and experience required.
• Minimum of 3 years of sales marketing or clinical experience preferably in healthcare gastroenterology or endoscopic field including at least 1 year of sales experience in healthcare preferably in capital equipment.
• Has experience with and is comfortable with CRM software (Salesforce).
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred:

• Clinical or medical device selling/marketing experience strongly desired.
• Proven track record of success.
• Proficient in developing and following quarterly and annual business plans.
• Strong closing skills.
• Works well in teams.
• A specialized knowledge of human anatomy/physiology and related diseases of the body where Olympus products might be utilized is preferred.
• Must possess basic computer skills (MS Office) and strong communication (verbal & written) interpersonal and organizational skills.
• Must possess a high degree of initiative and creativity and the ability to meet deadlines and work with minimal supervision. The EAM also coordinates and directs the activities of the field support personnel to best serve the customer and drive the business focus for the company.