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Job Title: Customer Service Representative
Duration: 6/3/24 – 9/6/24 (extensions anticipated)
Hours: M-F 40 hrs/wk (9 am – 5 pm)
Location: St. Petersburg, FL 33716 (Fully onsite until 90 days then can be hybrid)
Position Overview: The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers, including but not limited to salon chain accounts, independent stylist, and sales consultants.
Position Responsibilities:
• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
• Uses strong customer service ability to provide value added services in a timely and accurate manner.
Requirements:
• High School diploma or equivalency
• Outstanding telephone and interpersonal skills.
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Excellent computer skills and proficiency with Microsoft Office
• Experience using Salesforce and/or SAP strongly preferred
• Minimum 1 year of data entry experience required.
• Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Skilled at suggestive selling and providing alternative solutions to accounts.
• Ability to work overtime when required.
• Must have long-term authorization to work in the U.S.
• Ability to utilize computer, mouse, keyboard for up to 8 hours per day
• Ability to report on-site to office at minimum 3 days per week
• Ability to sit or stand for up to 8 hours per day
• Must be available for later shifts
Full Time
$38k-48k (estimate)
05/27/2024
06/09/2024
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.