Job Title: Customer Service Representative I

Position Type: 3 Month Contract

Location: 10101 Dr Martin Luther King Jr Street North, Saint Petersburg FL 33716

Salary Range $20 per hour (USD) / etc

Job ID#: #12345

Job Description:

Position Overview: The Customer Service Representative (CSR) provides comprehensive customer service directly to a diverse group of internal and external customers.
Position Responsibilities:

• Responsible for direct interaction with customer accounts and sales team to perform product inquiries, order entry processing and control.
• Research issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure.
• Uses strong customer service ability to provide value added services in a timely and accurate manner.

Requirements:

• High School diploma or equivalency
• Outstanding telephone and interpersonal skills.
• Exemplary oral and written communication skills. Must possess good judgment and ability to make independent decisions within department protocols.
• Excellent computer skills and proficiency with Microsoft Office
• Experience using Salesforce and/or SAP strongly preferred
• Minimum 1 year of data entry experience required.
• Ability to handle a high volume of calls, inquiries and difficult issues with tact and professionalism.
• Must be able to handle multiple tasks at one time with a high attention to detail.
• Skilled at suggestive selling and providing alternative solutions to accounts.
• Ability to work overtime when required.
• Must have long-term authorization to work in the U.S.
• Ability to utilize computer, mouse, keyboard for up to 8 hours per day
• Ability to report on-site to office at minimum 3 days per week
• Ability to sit or stand for up to 8 hours per day
• Must be available for later shifts

Job Types: Full-time, Contract

Pay: $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Call center: 1 year (Required)
• salesforce or SAP: 1 year (Preferred)

Ability to Commute:

• Saint Petersburg, FL 33716 (Preferred)

Ability to Relocate:

• Saint Petersburg, FL 33716: Relocate before starting work (Required)

Work Location: In person