Are you an experienced Customer Support Manager looking to make a significant impact in the cybersecurity industry? Oleria is a quickly growing enterprise cybersecurity startup founded by industry luminariesJim AlkoveandJagadeesh Kunda. Our team brings deep security, data, and SaaS experience building and securing some of the world’s largest platforms and products used by billions of people worldwide every day. We raised over $40M in seed funding led by Evolution Equity Partners and Salesforce Ventures with participation from Tapestry VC and other industry luminary angel investors. We seek an experienced Customer Support Manager to join our quickly growing go-to-market team based in our Bellevue, WA headquarters to work directly with our customers. 

We recognize that identity-based attacks on software as a service (SaaS) applications are becoming increasingly common, highlighting the importance of addressing access risks to prevent data breaches. Traditional access management methods are human-intensive and often have significant blind spots, making it challenging to manage access risks effectively. At Oleria, we are on a mission to revolutionize access control tooling for enterprise SaaS applications, aiming to reduce the opportunity and scope of data breaches drastically. Our esteemed target customers consist of Fortune 500 corporations and public sector organizations, making your contributions vital to improving the security of data for millions of people around the world.

Responsibilities

• Maintain long-term account health and relationships.
• Responsible for the renewals for the customer portfolio and for identifying obstacles to renewals, if any.
• Identify and close upgrade and expansion opportunities with existing accounts.
• Maintain engagement with customers throughout the life cycle, use metrics to analyze customer's satisfaction.
• Identifying upsell opportunities to expand product adoption.
• Consistently meet and exceed ARR targets for Renewals and Expansions.
• Demonstrate business value by delivering customer analytics and executive reporting.
• Conduct regular customer meetings with program administrators and sponsors.
• Be passionate about technology and cybersecurity, with excellent customer service and communication skills.
• Continually stay current on all company services and cybersecurity current events.
• Manage and administer customer contracts.
• Turn customers into product advocates.
• Perform all other duties as required

• 4 years of experience working in Customer Success with enterprise level customers
• Zero trust and identity access management experience is highly preferred.
• Bachelor's degree or recognized equivalent experience.
• Experience with add on and renewal sales is required.
• Prior experience working in software as a service technology and/or cybersecurity organizations is required.
• Exceptional oral and written communication skills for internal and external engagements
• Having an organized and efficient manner in getting work done.
• Highly motivated, organized, self-starter who thrives in a fast-paced environment.

• Competitive salary, equity, and benefits package.
• Opportunities for professional growth and advancement in a fast-growing company.
• The chance to work directly with our co-founders and contribute meaningfully to shaping the company’s direction.
• A collaborative and dynamic work environment with a dedicated team of professionals.

The annual compensation range being offered for this role depending on individual candidate level and experience is $100,000 to $175,000 including base salary, commission and equity.