14 Director of Customer Support Jobs in Bellevue, WA
POSaBIT is Hiring a Director of Customer Support Near Bellevue, WA
We are currently looking for a Director of Customer Support to join our growing team! This role will be responsible for leading the Customer Support team through providing representatives with what they need to be successful and provide an exceptional customer experience.
Top reasons to work with us:
- Our target markets are growing at 25X over the next three years
- Being part of this new industry customers need our innovative solutions, making us uniquely positioned to capitalize on a once-in-a-lifetime market opportunity
- We have an undeniable positive impact on our customer’s business, providing tremendous value and solving critical pain points
- We offer a fun, dynamic workplace staffed by passionate individuals who are committed to achieving something special
- Your contributions will be visible and be impactful
- Proactivity and risk-taking are encouraged and rewarded
- Provide exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company products, services, and policies
- Establish team objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, and focus on improving performance and processes in an effort to better support customers
- Focus on improving your team of representatives and customer support practices
- Collaborate cross functionally with other departments as needed in order to resolve any customer issues (primarily Product and Engineering)
- Salesforce experience (primarily Service Console)
- 5 years managing a high volume support organization
- Experience with data analysis and support metric reporting
- Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills
- Passion for solving client challenges while remaining level-headed with commitment to client satisfaction
- Strong coaching and leadership skills, ability to motivate a team
- You get to work in a fast-growing industry experiencing rapid growth
- Opportunity to make a significant impact and be recognized for it
- Excellent benefits including – medical, dental, vision, 401k, life and disability insurances, and equity plans
POSaBIT Inc. is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Job Summary
Full Time
$152k-199k (estimate)
11/25/2023
05/14/2024
posabit.com
Kirkland, WA
<25
Related Companies
The job skills required for Director of Customer Support include Leadership, Customer Service, Problem Solving, Written Communication, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Customer Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Customer Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Customer Support positions, which can be used as a reference in future career path planning. As a Director of Customer Support, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Customer Support. You can explore the career advancement for a Director of Customer Support below and select your interested title to get hiring information.
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