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Submittable is a growing social impact platform used by thousands of companies, governments, and philanthropic organizations to manage their social impact programs and maximize their impact. We have helped big and small organizations worldwide run 134,000 programs and collect nearly 22 million applications to date. Grow your career at a public benefit corporation and Inc. 5000 fastest-growing company, while having a positive impact on people globally.
We are looking for a Manager of Customer Success to lead our team of Customer Success Managers. Our ideal leader brings a track record of success managing teams and supporting mission-critical solutions in the B2B SaaS software space with a consultative approach, excellent communication and relationship management skills, an ability to bring out the best in their team, and who genuinely enjoys working with clients to maximize their business outcomes.
At Submittable, our clients are the bedrock of our business. Our Customer Success team is dedicated to nurturing, educating, and renewing this critical client base while building a world class experience for our growing Enterprise customers. In the rapidly evolving world of social impact, we are constantly called upon to help our customers leverage insights to inform business decisions. We build an understanding of our customer's missions and business goals, we help them overcome challenges and we seek opportunities to highlight the impact of Submittable on their ability to drive results. We work with organizations of all sizes across multiple industries. Our clients include the biggest names in tech and philanthropy, as well as thousands of midsize organizations across the globe, including non-profits, governments, universities, and corporations.
This role is a part of our Customer Success org and reports to the Vice President of Customer Success following a hybrid office model.
What You'll be Doing:
How You'll Know You're Killing it:
How You'll Make an Impact; Skills & Experience You Bring:
We'd love it if:
Salary Details: The annual salary range for this position is $131,250-$200,000 OTE following an 80/20 pay mix. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. We also have a location-based compensation structure; there may be a different range for candidates in other locations.
Position Location: This role will be located in Bellevue, WA, or, Missoula, MT following a hybrid work model. Employees are expected to be willing to work from one of our office locations twice a week or as needed by your team.
We are interested in every qualified candidate who is eligible to work in the United States, however, we are unable to accommodate scholastic or employment visas at this time.
About Submittable
Submittable is on a mission to empower social good organizations with technology that accelerates their work and scales their impact. We partnered with thousands of organizations, governments, and corporations last year to launch 10,000 programs, process over 4 million applications, and distribute $2.5 billion in funding and aid.
We are proud to offer highly-competitive benefits for full-time employees, including:
As a product used globally, we're very motivated to hire and support employees who are representative of different and diverse backgrounds and experiences, including but not limited to diversity of ethnicity, sexual orientation, gender, religion, ability, culture, and socioeconomics.
Full Time
$112k-158k (estimate)
04/29/2024
05/13/2024
submittable.com
MISSOULA, MT
100 - 200
2010
Private
DAVID A BELL
$10M - $50M
Insurance
Submittable is a submission management platform that allows organizations to submit, accept and review applications and entries.
The following is the career advancement route for Manager of Customer Success positions, which can be used as a reference in future career path planning. As a Manager of Customer Success, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager of Customer Success. You can explore the career advancement for a Manager of Customer Success below and select your interested title to get hiring information.