POSITION OVERVIEW:
Service Manager is responsible for leading and managing restaurants. Responsible for different tasks such as daily restaurant operations, marketing strategies, recruiting and hiring restaurant staff, training, overseeing food quality, greeting and serving restaurant guests.
GENERAL EXPECTATIONS:
● Act with integrity, honesty and knowledge that promote the culture and values of the restaurant.
● Is knowledgeable of and upholds the policies of the restaurant as it applies to conduct, expectations, and procedures.
● Ensure that all guests feel welcome and are given responsive, professional, gracious service always.
● Maintain clean and organized workstations that are cohesive with the restaurant’s philosophy, culture and standards of excellence.
● Recognize or seek areas for staff, restaurant improvement and offer positive solutions for change.
● Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
● Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
● Understand philosophy of management and owner.
● Displays consistent attention to detail and follow through of all policies and procedures.
Represents the market professionally through effective communication, cooperation and relationships with all business partners.
● Collaborates with team to create a culture and work environment based upon respect; fosters opportunities for team to learn, grow and develop their abilities.
● Offer positive solutions to problems or issues and be a voice that is part of the decision-making team.
ESSENTIAL JOB FUNCTIONS:
● Lead guest service on the floor.
● Ensure highest level of hospitality is being displayed during shifts
● Open and close store as scheduled.
● Responsible for daily Pre-shifts and Floor plan.
● Facilities walk through, communicate to handyman of issues that needs to be fixed.
● Review Log and contribute notes daily.
● Responsible for helping to achieve targeted sales goals.
● Collect, review and report guest feedback.
● Ensure that employees comply with health and food safety standards
● Address complaints regarding food quality or service
● Schedule staff hours and assign duties
● Manage budgets and payroll records including daily tips
● Establish standards for personnel performance and customer service
QUALIFICATIONS:
To perform this job successfully, the Service Manager must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Be able to communicate and understand the predominant language(s) of the
restaurant’s operating area.
● A minimum of 2 years of supervisory or management experience.
● Must be able to communicate clearly, both verbal and written.
● Be able to work in a standing position a minimum of 8 hours a day.
● Be able to reach, bend and frequently lift up to 50 pounds.
● Must have the stamina to work a minimum of 40 hours per week.
EDUCATION:
● Obtains high school diploma or equivalent work experience.
● Bachelor or Associate degree preferred.