Position Details
Req ID:
req17483
Position Title:
Patient Service Representative
Position Type:
Staff Full-Time
Position Number:
GS9573
OSU Campus:
Tulsa - Center for Health Sciences/OSU Medicine
Department:
IMSS
Location Address:
717 S Houston Ave, #300
Tulsa, Oklahoma, 74127
United States
Hiring Supervisor:
Hiring Range:
(Contingent upon available funding):
15.00 - 16.88, Hourly
Work Schedule:
Typically 8 hours/day, 5 days/week
Faculty Appt Period:
Job Summary:
This position is Grant Funded.
Job Summary:
The Patient Service Representative is primarily responsible for ensuringhigh quality customer service and continuation of care. The PatientService Representative is utilized in performing typical front office functionsand referrals. The Patient Service Representative is under the overall on-sitesupervision of the Practice Administrator.
Environmental Hazards:
Possible exposure to hazardous material, hot and cold, blood borne pathogens.
Physical Requirements:
Ability to lift and carry 8-10 pounds, stoop, reach, stand, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.
Special Instructions to Applicants
IMPORTANT!APPLICANTS PLEASE READ !
For full consideration, please ensure all employment history is correct and complete.An Edit button (on the right) is available which allows you to add information.
In addition, OSU Medicine's Customer Service Philosophy is:
"We enrich lives by providing compassionate care and amazing service to every life we touch."
We achieve our service standards with employee behaviors centered on safety , courtesy , presentation , and efficiency .
Safety is:
-Be aware of environment
-Be intentional in your actions
-Ensure accuracy
-Mitigate potential hazards
Courtesy is:
-Welcome and actively engage in a friendly and respectful manner
-Be responsive, polite, and helpful
-Smile
-Demonstrate care and concern
-Show appreciation and say "Thank You"
Presentation is:
-Be professional
-Have a clean and neat appearance
-Maintain a clean and organized work area
-Remember what you represent at all times
Efficiency is:
-Respond to needs in a timely manner
-Organize and prioritize your work
-Be available and respect others' time
-Be innovative
Education & Experience
Position Qualifications:
Requirements:
-High School Diploma/GED
-Six (6) months related job experience in a medical office or equivalent
-Strong interpersonal and communication skills
Skills, Proficiencies and Knowledge:
-Experience working with computers and various software programs, performing data entry and quickly learning new computer systems as needed.
-Ability to handle incoming calls, take clear messages, schedule appointments, and understand common medical terminology.
-Familiarity with electronic medical records systems like EPIC is highly desirable.
-Knowledge of insurance policies, billing procedures, and other front office administrative work.
-Strong customer service skills and communication abilities.
-Able to juggle multiple tasks simultaneously while delivering excellent patient care.
-Clear verbal and written communication skills.